Anna Segura
Vacaville
Summary
Over 16 yrs working in the medical industry as a tele service representative and level II Spanish interpreter for RN and patient during assessments. Over 7 yrs experience working as a nutrition partner assisting Dietitians, RN’s and patients with meal orders, preferences and supplements according to diet on Medical Surgical floor and Emergency. Prepare patient tube feeding labels. Assist with handoff to next shift for any specific needs, instructions, or requests for patients to ensure quality care. Ability to prioritize and strategize in demanding situations.
Overview
18
18
years of professional experience
Work History
Nutrition Partner
Kaiser Permanente
10.2016 - Current
- Provided outstanding service to all individuals, promoting effective, quality care
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Strengthened professional relationships through active participation in industry conferences and events/ Labor Union Team member
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor, dieticians or RN
Teleservice Representative
Kaiser Permanente
07.2006 - 10.2016
- Provided outstanding service to all individuals, promoting effective, and lasting relationships and quality care
- Stayed informed on industry developments changes and training
- Experience working with CICS/ Health Connect/ Cbord
- Reduced escalations by effectively resolving conflicts through active listening, problem-solving skills, and professional demeanor during difficult conversations.
Education
LVN - Licensed Vocational Nurse
Gurnick Academy of Medical Arts
San Mateo, CASkills
Positive patient outcomes when assisting with meal preferences, setup, diet orders and changes
Fluent Bilingual-Professional level II Spanish interpreter Compassionate about patient care, dedicated, and ability to maintain a professional demeanor in stressful situations
Languages
Spanish
Full Professional
Timeline
Nutrition Partner
Kaiser Permanente
10.2016 - Current
Teleservice Representative
Kaiser Permanente
07.2006 - 10.2016
LVN - Licensed Vocational Nurse
Gurnick Academy of Medical Arts
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Karina MaheyKarina Mahey
Teleservice Representative at Kaiser Permanente - The Permanente Medical GroupTeleservice Representative at Kaiser Permanente - The Permanente Medical Group
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Jose FeloJose Felo
Ancillary Manager at True North LandscapesAncillary Manager at True North Landscapes