Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNA SCONO

Woodbridge,ON

Summary

Professional and knowledgeable senior receptionist and office clerk versed in administrative support and Accounts Receivable. Offering 15 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

21
21
years of professional experience

Work History

Receptionist/Accounts Receivable Clerk

Titan Distribution
09.2018 - 07.2022
  • Calculate, verify and prepare invoices, credits, account statement and other financial documents
  • Monitoring customer accounts to collect on open and overdue invoices
  • Issued credit notes for quarterly rebates
  • Issuing credit notes for returned items
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Tracking shipments for customers and updating them with ETA
  • Charged Customer credit cards and posted payments
  • Collection calls for past due payments
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Collected payments from clients and updated account balances.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored and screened visitors to verify access to facility and inter-office personnel.
  • Ordered and distributed office supplies 3 times per month, saving $250.00 on fixed office budget.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.

Receptionist

Liteline
04.2009 - 02.2017
  • Bank Deposits
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Posting payments
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone or postal mail.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.

Educational Assistant

Padro Pio Elementary school
09.2001 - 04.2009
  • Provided support to help students with special needs learn and grow.
  • Supported student learning objectives through personalized and small group assistance.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Organized and guided skills practice, research and memorization tasks for students.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Recorded grades for coursework and tests in online reporting system.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.

Education

GED -

Humber College
Toronto, ON
04.2002

High School Diploma -

Father Bressani Catholic High School
Woodbridge, ON
06.2000

Skills

  • Accounts Receivable clerk
  • Clerical Support
  • Office Supplies and Inventory
  • Customer Inquiries
  • Customer Care
  • Friendly and Relatable
  • Mail and Package Distribution
  • Office Reception
  • Diligent Follow Through

Timeline

Receptionist/Accounts Receivable Clerk

Titan Distribution
09.2018 - 07.2022

Receptionist

Liteline
04.2009 - 02.2017

Educational Assistant

Padro Pio Elementary school
09.2001 - 04.2009

GED -

Humber College

High School Diploma -

Father Bressani Catholic High School

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ANNA SCONO