ANNA SCHNEIDER
Fernie,Canada
Summary
Administrative leader with extensive experience in administrative functions, customer service, and marketing. Proven ability in time management, problem-solving, and intercultural communication, leading to successful project outcomes and enhanced team collaboration.
Overview
8
8
years of professional experience
Work History
Logistics Associate
Fernie Brewing Co.
Fernie, BC
03.2024 - Current
- Coordinated regional delivery routes and schedules to enhance efficiency.
- Planned and facilitated daily shipping and receiving operations.
- Troubleshot delivery complications in collaboration with third-party carriers.
- Assessed and maintained inventory levels in external warehouses.
- Organized and represented Fernie Brewing Co at festivals and events in BC and Alberta.
- Led planning and execution of internal events to boost employee engagement.
- Developed B2B email newsletters for wholesale price promotions and product launches.
- Provided administrative support for Marketing and Sales teams, ensuring smooth operations.
Marketing and Order Desk Assistant
Fernie Brewing Co.
Fernie, Canada
10.2022 - 02.2024
- Facilitated internal communications through staff newsletters and company-wide emails.
- Assisted in administration of company intranet and online employee recognition platforms.
- Coordinated and represented Fernie Brewing Co. at festivals and events across BC and Alberta.
- Planned and executed internal events to enhance employee engagement.
- Managed local product launches to drive market presence.
- Developed B2B email campaigns for wholesale promotions and product releases.
- Supported Marketing and Sales teams with various office administration tasks.
- Created and edited engaging blog posts for FBC’s website.
Sustainability Committee Assistant
College of the Rockies
Cranbrook, Canada
01.2022 - 12.2022
- Executed research for Sustainability Committee projects, driving effective decision-making.
- Created promotional content and social media campaigns to support sustainability objectives.
- Compiled sustainability reports to provide insights on environmental performance.
- Coordinated events at College to advocate for sustainable practices and community involvement.
Invasive Plant Management Technician
Spectrum Resource Group Inc
Prince George, Canada
05.2022 - 08.2022
- Executed identification of plants and invasive species to guide management efforts.
- Formulated and enacted management plans targeting invasive plant populations.
- Collaborated with government entities and First Nations regarding treatment options.
- Informed public about the dangers of invasive plants through educational initiatives.
- Performed land surveys to evaluate environmental health and track changes.
Microsoft Advertising Specialist
Majorel
Muenster, Germany
04.2021 - 08.2021
- Advised customers through phone and live chat on Microsoft Advertising accounts.
- Set up search campaigns to enhance visibility.
- Assisted clients in analyzing conversion data for improved performance.
- Optimized SEA campaigns to maximize advertising effectiveness.
- Boosted customer loyalty through tailored support services.
Front Desk Agent
Bestzeit Lifestyle & Sport Hotel
Parpan, Switzerland
12.2020 - 03.2021
- Facilitated check-in and check-out processes for hotel guests efficiently.
- Created and scheduled hotel reservations utilizing Protel reservation system.
- Delivered exceptional customer service by addressing and resolving complaints promptly.
- Managed daily reports and maintained accurate bookkeeping records.
Customer Service and Reservation Agent
Totally Tourism Ltd.
Queenstown, New Zealand
08.2019 - 09.2020
- Executed sales and up-selling of tourism activities to international tourists.
- Managed bookings, including creation, amendments, and cancellations using IBIS.
- Developed chatbots narratives for various company websites.
- Advised customers and resolved complaints efficiently.
- Generated daily reports and maintained accurate accounting records.
Online Marketing Coordinator
Interalpen-Hotel Tyrol
Seefeld, Austria
03.2018 - 06.2019
- Enhanced online booking through strategic website edits and marketing initiatives.
- Managed relationships with marketing agencies to drive campaign success.
- Led project management for Google Ads and social media campaigns.
- Developed targeted paid advertising campaigns to increase visibility.
- Tracked conversions using Google Analytics 360 for data-driven decisions.
- Facilitated online marketing meetings to align team efforts and objectives.
- Monitored online marketing budget to ensure effective resource allocation.
- Translated marketing content between German and English for broader reach.
Customer Service Agent
Check24 Hotel
Muenster, Germany
09.2017 - 02.2018
- Facilitated communication with clients and suppliers in German and English.
- Advised customers on destination and hotel selections.
- Resolved customer complaints to enhance service quality.
- Negotiated compensation payments with suppliers for customer satisfaction.
- Created new hotel bookings to meet client requirements.
- Amended and canceled existing hotel reservations efficiently.
- Updated hotel portfolios in content management systems.
Education
Certificate - Environmental Studies
College of The Rockies
Cranbrook, BC12-2022
BBA - Tourism Management
Saxion University
Deventer, The Netherlands11-2016
Skills
- Communication and research skills
- Adaptability and flexibility
- Customer service excellence
- Office administration expertise
- Cross-cultural communication proficiency
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Timeline
Logistics Associate
Fernie Brewing Co.
03.2024 - Current
Marketing and Order Desk Assistant
Fernie Brewing Co.
10.2022 - 02.2024
Invasive Plant Management Technician
Spectrum Resource Group Inc
05.2022 - 08.2022
Sustainability Committee Assistant
College of the Rockies
01.2022 - 12.2022
Microsoft Advertising Specialist
Majorel
04.2021 - 08.2021
Front Desk Agent
Bestzeit Lifestyle & Sport Hotel
12.2020 - 03.2021
Customer Service and Reservation Agent
Totally Tourism Ltd.
08.2019 - 09.2020
Online Marketing Coordinator
Interalpen-Hotel Tyrol
03.2018 - 06.2019
Customer Service Agent
Check24 Hotel
09.2017 - 02.2018
Certificate - Environmental Studies
College of The Rockies
BBA - Tourism Management
Saxion University
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