Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Anna Satsyk

Calgary,AB

Summary

Accomplished hospitality professional with over 7 years of experience in delivering exceptional guest experiences and streamlining restaurant operations. Successfully enhanced the dining experience at Sorella Restaurant by optimizing reservation management and implementing effective problem-solving strategies, leading to improved seating efficiency and guest satisfaction. Demonstrates strong teamwork and collaboration skills, excels in food preparation, and consistently upholds rigorous safety and hygiene standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Sky360 Restaurant (Concorde Group)
09.2024 - Current

• Delivered warm, professional welcome to guests, creating positive first impression.

• Managed seating plans (up to 250 covers) to ensure optimal table turnover and seamless guest experience.

• Responded to inquiries, accommodated special requests, and resolved issues promptly.

• Assisted with table clearing and ensured clean, welcoming dining atmosphere

Restaurant Hostess

Sorella Restaurant (Mercato Group)
07.2023 - 09.2024
  • Greeted and guided guests, coordinating reservations and seating for efficient service.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Handled 30 incoming calls, managed bookings via OpenTable (140 guests), and maintained an updated seating chart.
  • Collaborated with team members to ensure smooth operations during peak hours and events.

Cook

Sorella Restaurant (Mercato Group)
03.2023 - 07.2023
  • Prepared and presented high-quality dishes according to restaurant standards.
  • Maintained hygienic workspace and adhered to food safety protocols.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Worked flexible hours across night, weekend, and holiday shifts.

Cook

Viimsi Spa Hotel (Spa Tours Group)
11.2021 - 03.2023
  • Assembled and prepared diverse menu items with consistent quality and presentation.
  • Maintained kitchen supplies to ensure smooth operations.
  • Upheld stringent food safety and hygiene standards to promote safe dining environment.
  • Managed opening and closing shift kitchen tasks.

Education

Professional Diploma in Culinary Arts - Cook

Tallinn School of Service
Tallinn, Estonia
10-2020

Skills

  • Operational Efficiency: Skilled in using OpenTable for reservations and TouchBistro for point-of-sale operations
  • Reservation handling
  • Table bussing
  • Problem-solving
  • Payment processing
  • Food running
  • Team collaboration
  • Server support
  • Service orientation

Languages

English
Professional Working
Ukrainian
Native or Bilingual
Estonian
Professional Working

Certification

• ProServe Certification – Alberta, Canada. (September/2023)

Timeline

Restaurant Hostess

Sky360 Restaurant (Concorde Group)
09.2024 - Current

Restaurant Hostess

Sorella Restaurant (Mercato Group)
07.2023 - 09.2024

Cook

Sorella Restaurant (Mercato Group)
03.2023 - 07.2023

Cook

Viimsi Spa Hotel (Spa Tours Group)
11.2021 - 03.2023

• ProServe Certification – Alberta, Canada. (September/2023)

Professional Diploma in Culinary Arts - Cook

Tallinn School of Service
Anna Satsyk