Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Anna Santiago Aguilar

Fresno

Summary

I am a Case Manager with over five years of experience working with both non-profit and for-profit organizations that serve vulnerable, underserved populations. Currently, I am completing my Bachelor's degree in Social Work, with a long-term goal of pursuing a career in counseling within the field. My work has centered around mental health, substance use, and housing instability, particularly within the at-risk, and unhoused communities.

Since January 2024, I’ve been with RH Community Builders, where my role involves advocating for patient rights and connecting clients to critical resources that support long-term health and wellness. I’ve been heavily involved with Fresno Cal AIM, where I’ve continued to grow my professional skills in client advocacy, case management, and culturally competent care. A large part of my work includes locating and securing affordable housing for clients, guiding them through the entire process from application to move-in, and providing ongoing support to help them maintain housing stability.

I’m experienced in curriculum development, and I bring a strong sense of adaptability, and drive to every team I work with. I have a deep understanding of the challenges our clients face, and I’m committed to helping them build healthy, sustainable lives. My ability to build networks and relationships within the housing sector has allowed me to successfully place clients into units, even in a tight housing market. I work well independently, am quick to learn new systems, and always look forward to taking on new challenges that push me to grow as a professional in this field.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Enhanced Care Manager/ Housing Navigator

RH Community Builders CalAim
Fresno
03.2025 - Current
  • Assessed client needs and developed personalized care plans.
  • Coordinated services with healthcare providers and community resources.
  • Documented case notes and maintained accurate client records.
  • Educated clients on available resources and support services.
  • Monitored client progress through regular follow-up contacts.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Conducted home visits to assess the safety of living environments for clients.
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Assisted clients in locating affordable housing options within the community.
  • Provided guidance on tenant rights and responsibilities during housing applications.
  • Coordinated with landlords to ensure timely communication regarding housing placements.

Peer Support Specialist

RH Community Builders
Fresno
01.2024 - Current
  • Providing clients with upmost support while pointing out their strengths
  • Develop report while breaking down barriers that clients may have
  • Team building with Case Manager Housing Navigator and Clinician
  • Sharing life experiences with clients so that the client understands there is no judgment
  • Assisting with obtaining vital documents and scheduling psychiatric appointments

Generations Serving Together, Program Volunteer

Equal Opportunity Commission
Fresno
08.2023 - Current
  • Bring generations together by developing lesson plans/curriculums to address community needs.
  • Conduct lessons focused on emotional literacy, effective coping skills, and identifying feelings.
  • Assist and accompany teams at select sites such as Boys and Girls Clubs to deliver the lessons plans to the children and young adults.

Fundamentals of Interviewing and Counseling

Fresno City College, Department of Social Services
Fresno
01.2020 - 05.2020
  • Created guidelines for client interviews and intake to conduct in-person interviews focused on client confidentiality, 2-way communication, gain trust for effective referrals.
  • Research resources to provide to individuals and families in need of services by networking with nonprofit organizations.
  • Developed a culturally competent lens working with a diverse population.

Work Experience (Cooperative)

Fresno City College, Department of Social Services
Fresno
03.2017 - 11.2018
  • Understand generational differences to address gaps in family dynamics of geriatric parenting and youth emotional literacy.
  • Student role is focused on pulling grandchildren out of the home environment and integrating them into positive community opportunities.
  • Addressing community issues of violence, gang, SUD, poverty, family planning to ensure individuals have the ability to cope with stressful situations to become productive and to connect with their community in a positive manner.

Education

Bachelor of Arts - Social Work

California State University
Fresno
04-2026

Human Services - Social Work

Fresno City College
Fresno, CA
04.2024

High school diploma -

Hanford High School
Hanford, CA, US
06.1998

Skills

  • Social work
  • Intake experience
  • Crisis intervention
  • Case management
  • Client assessment
  • Community outreach
  • Effective communication
  • Team collaboration
  • Care planning
  • Care oversight
  • Patient education
  • Time management
  • Wellness services
  • Client advocacy
  • Emotional literacy
  • Landlord representation
  • Landlord-tenant mediation
  • Landlord-tenant laws
  • Networking
  • Multitasking Abilities
  • Community engagement
  • Household budgeting

Certification

  • CPR Certification, 03/01/24, Present
  • Driver's License, 01/01/98, 01/01/27

Additional Information

Knowledge of Apricot, Knowledge of Smart Care, Professionalism in creating notes for every client engagement, Knowledge of both nonprofit and for profit agencies

Languages

Spanish, Intermediate

Timeline

Enhanced Care Manager/ Housing Navigator

RH Community Builders CalAim
03.2025 - Current

Peer Support Specialist

RH Community Builders
01.2024 - Current

Generations Serving Together, Program Volunteer

Equal Opportunity Commission
08.2023 - Current

Fundamentals of Interviewing and Counseling

Fresno City College, Department of Social Services
01.2020 - 05.2020

Work Experience (Cooperative)

Fresno City College, Department of Social Services
03.2017 - 11.2018

Bachelor of Arts - Social Work

California State University

Human Services - Social Work

Fresno City College

High school diploma -

Hanford High School
Anna Santiago Aguilar