Anna Ricciuti
Richmond Hill
Summary
Results-driven Operations Manager/ Customer Service Specialist with a strong focus on Customer Relationship Management (CRM), enhanced through a successful experience at Akross Canada. Proven ability to develop and nurture client relationships and enhance customer satisfaction through proactive communication and personalized support. Recognized for optimizing workflows and implementing solutions that improve customer retention and operational efficiency. Committed to delivering exceptional service and building long-term client loyalty in fast-paced, deadline-driven environments. Skilled in streamlining operations and aligning service delivery with evolving customer needs. Proficient in Microsoft Office Suite, CRM platforms, Adobe platforms, and e-commerce tools such as Magento Commerce Inc., with hands-on experience managing order fulfillment, inventory, and shipping logistics.
Overview
12
12
years of professional experience
Work History
Operations Manager
Akross Canada
08.2017 - 11.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Photographer
Self-employeed
01.2013 - 06.2019
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Collaborated with graphic designers to create visually cohesive marketing materials.
Education
No Degree - Architectural Drafting
Centennial College
Scarborough, None04-1998
High School Diploma -
St. Roberts Highschool
Thornhill, ON06-1993
Skills
- Customer service
- Problem-solving
- Operations management
- Inventory management
- MS office
- Workflow optimization
- Customer relationship management (CRM)
Languages
English
Native or Bilingual
Timeline
Operations Manager
Akross Canada
08.2017 - 11.2024
Photographer
Self-employeed
01.2013 - 06.2019
No Degree - Architectural Drafting
Centennial College
High School Diploma -
St. Roberts Highschool
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