Anna Rhodes
Heyfiled,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Regional Director, Asia
Servita Private Limited
10.2023 - Current
- Develop and implement strategic plans for the Asia region that align with overall organisational goals and objectives
- Lead and manage a team of employees, providing guidance and support as needed
- Ensure effective communication and collaboration within the region and with other departments within the organisation
- Provide leadership in identifying and implementing process improvements in the region
- Ensure compliance with all applicable laws, regulations, and company policies
- Develop and maintain relationships with external stakeholders, including customers, vendors, and regulatory agencies
- Analyse and interpret financial reports and data to identify trends and improve performance
- Develop and manage budgets for the region, ensuring effective use of resources
- Provide regular updates to executive leadership on performance and progress towards goals.
General Manager, Singapore & Philippines
Altera Digital Health (Allscripts Healthcare IT Singapore)
02.2020 - 07.2023
- Lead the overall management of the company, including but not limited to strategic planning, financial management, and talent development
- Ensure that company goals and objectives are achieved while also maintaining compliance with all relevant laws and regulations
- Develop and implement a strategic plan that aligns with the company's vision and objectives
- Identify key performance indicators and track progress against them
- Manage and oversee the development of new products and services
- Develop and maintain an annual budget for the company
- Ensure adequate cash flow and maintain financial stability
- Monitor financial performance and take corrective action as necessary
- Recruit, hire, and train employees in accordance with company policies and procedures
- Maintain a positive and productive work environment while fostering a culture of collaboration and teamwork
- Ensure that the company is operating in compliance with all relevant laws and regulations.
Personal Trainer
Urban Fitness (UFIT)
05.2018 - 10.2019
Group Fitness Trainer
F45 Group
06.2017 - 12.2017
Personal Trainer/Group Fitness
Z&B Fitness
02.2017 - 06.2017
Full Time mother
02.2015 - 02.2017
Manager – Clinical Applications Support (L2)
CSC Australia (formerly iSOFT)
01.2014 - 02.2015
- Led a team of 15 FTEs providing support across all CSC Clinical applications
- Account Management of state-wide clients
- Assisted with management of restructure and merge of clinical teams to facilitate new company wide support process
- Modified and implemented support procedures to further meet client expectations and SLAs
- Achieved and exceeded targeted SLAs with stakeholders
- Facilitated national user group meetings
- Team management, development and performance management against KPIs
- Co-ordinated staff training and up-skilling to create cross pollination of applications.
Domain Analyst, i.Pharmacy
CSC Australia (formerly iSOFT)
04.2010 - 01.2014
- Provided product development analysis to meet industry legislative pharmaceutical changes
- Created Functional Design (FD) Specifications for application changes
- Attended Federal Government (Medicare) and stakeholder meetings to ensure requirements were implemented on product roadmap by specified deadlines
- Advocated for clients with Federal Government (Medicare) to ensure realistic timelines were accepted and implemented
- Secured funding for Government legislative development changes
- Advised Product Management on functional requirements for legislative changes
- Worked with clients to define/finalise Business Requirement Definitions (BRD) and ensured changes were aligned with Product roadmap.
Support and Solution Consultant, i.Pharmacy
CSC Australia (formerly iSOFT)
09.2005 - 04.2010
- Implemented software at new client facilities and provided hospital pharmacy staff with product training
- Conducted in-house training for product development team in India on product specific Australian pharmacy legislation and functional requirements (Pharmaceutical Benefits Scheme - PBS)
- Key negotiator with Federal Government departments to establish a case for the only multi site, single database PBS online claiming system in Australia
- Achieved first Notice of Integration (NOI) as a multi site vendor for PBS online claiming
- Project co-ordinator of multiple government incentivised software developments for national clientele
- Provided application specific software support to meet SLAs
- Created technical software updates for monthly PBS updates for national clientele
- Provided regular Team Lead cover
- Utilised SQL skills for database interrogation and issue identification
- Developed ad hoc Crystal Reports for client specific requirements.
Pharmacy Rep & Clinical Tech
HPS Pharmacies
04.2002 - 08.2005
- Provided Account Management of Pharmacy services to Aged Care facilities and Private Hospitals
- Assisted with sales of Pharmacy services and contract negotiation
- Provided lead Dispensary services to multiple HPS Pharmacies across the greater Brisbane area
- Implemented new technology- sachet medication management systems to facilities
- Attended state Pharmacy Fairs as a representative of HPS and provided sales services for medication management and delivery systems
- Front of shop Pharmacy management
- Facilitated regular pharmacy and facility stock takes
- Assisted with in-house staff training and up-skilling of procedures and services.
Education
Level 1, 2 and 3 in Wellness Coaching -
Wellness Coaching Australia
01.2016
Cert 3 in Fitness – Group Fitness Instructor -
Fit College Australia
01.2015
Cert 4 in Fitness – Personal Trainer (Qual) -
Fit College Australia
01.2015
French DELF B2 (Diplôme d'Etudes en Langue Française) -
Ministry of French Education CEIP
01.2014
Transact SQL -
New Horizon Learning Centre
01.2008
Crystal Report XI, Level 1 -
New Horizon Learning Centre
01.2008
Certified Associate in Project Management (CAPM) PMBOK qualified -
Project Management Institute (PMI) Australia
01.2007
Clinical Dispensary Assistant -
Pharmacy Guild Queensland
01.2002
Year 12 Honors -
Maffra Secondary College
01.2000
Skills
- Client Relationships
- Partnership Development
- Sales Planning
- Relationship Building
- Strategic Marketing
- Talent Acquisition
- Public Speaking
- Business Development
- Staff Management
- Customer Satisfaction
Telephone
+65 8296 6858 (SG WhatsApp)
+61 431 175 923 (AU)
Languages
English
Native or Bilingual
French
Native or Bilingual
Nationalities
Australian / French
Other Information
Spartan SGX Instructor, Master Functional Trainer, Strong First Barbells & Kettlebell trained, Pre/Postnatal Fitness instructor, Adventure racing, golf, indoor and outdoor rock climbing
References
Available upon request
Timeline
Regional Director, Asia
Servita Private Limited
10.2023 - Current
General Manager, Singapore & Philippines
Altera Digital Health (Allscripts Healthcare IT Singapore)
02.2020 - 07.2023
Personal Trainer
Urban Fitness (UFIT)
05.2018 - 10.2019
Group Fitness Trainer
F45 Group
06.2017 - 12.2017
Personal Trainer/Group Fitness
Z&B Fitness
02.2017 - 06.2017
Full Time mother
02.2015 - 02.2017
Manager – Clinical Applications Support (L2)
CSC Australia (formerly iSOFT)
01.2014 - 02.2015
Domain Analyst, i.Pharmacy
CSC Australia (formerly iSOFT)
04.2010 - 01.2014
Support and Solution Consultant, i.Pharmacy
CSC Australia (formerly iSOFT)
09.2005 - 04.2010
Pharmacy Rep & Clinical Tech
HPS Pharmacies
04.2002 - 08.2005
Level 1, 2 and 3 in Wellness Coaching -
Wellness Coaching Australia
Cert 3 in Fitness – Group Fitness Instructor -
Fit College Australia
Cert 4 in Fitness – Personal Trainer (Qual) -
Fit College Australia
French DELF B2 (Diplôme d'Etudes en Langue Française) -
Ministry of French Education CEIP
Transact SQL -
New Horizon Learning Centre
Crystal Report XI, Level 1 -
New Horizon Learning Centre
Certified Associate in Project Management (CAPM) PMBOK qualified -
Project Management Institute (PMI) Australia
Clinical Dispensary Assistant -
Pharmacy Guild Queensland
Year 12 Honors -
Maffra Secondary College
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