Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Renzelli

Dorval

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Administrator

JGR Transport
08.2020 - 02.2024
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Collected, validated, and distributed information to employees.

Dispatcher

JGR Transport
03.2020 - 02.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Directed dispatching, routing, and tracking of 8 fleet vehicles.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Monitored vehicle locations to coordinate timely arrivals.

Shuttle Driver

JGR Transport
04.2013 - 03.2020
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Increased safety standards by conducting thorough pre-trip vehicle inspections and maintaining a clean driving record.
  • Maintained punctuality for pick-ups and drop-offs, ensuring smooth daily operations and customer satisfaction.
  • Promoted a positive environment within the shuttle van through courteous interactions with passengers and fellow drivers.
  • Assisted passengers with luggage and personal items, demonstrating excellent customer service skills.

Food Preparation Worker

Costco
04.2011 - 04.2013
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Handled high-pressure situations calmly and professionally during peak hours of operation.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.

Education

Associate of Arts - Music- Classical Trumpet

Vanier College
Saint-Laurent, QC

Certificate For Professional Cooking - Cooking

St. Pius X Career Centre
Montreal, QC
05.2016

Skills

  • Strategic Planning
  • Schedule Coordination
  • Prioritizing Calls
  • Effective Communication
  • Driver Routing
  • Business Administration
  • Mail Handling

Timeline

Administrator

JGR Transport
08.2020 - 02.2024

Dispatcher

JGR Transport
03.2020 - 02.2024

Shuttle Driver

JGR Transport
04.2013 - 03.2020

Food Preparation Worker

Costco
04.2011 - 04.2013

Associate of Arts - Music- Classical Trumpet

Vanier College

Certificate For Professional Cooking - Cooking

St. Pius X Career Centre

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Anna Renzelli