Michael Rendon
Stockton
Summary
Customer service professional with a proven track record with customer relationship management and operational efficiency. Known for Collaborative approach and consistent achievement of results while adapting to changing needs. Proficient in policy interpretation and client communication, valued for reliability, flexibility and for working well with others.
Overview
22
22
years of professional experience
Work History
Senior Banker
Farmers and Merchants Bank
02.2017 - Current
- Developed long-lasting relationships with clients and team members.
- Managed a diverse portfolio effectively addressing their banking needs.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Improved overall efficiency within the team by sharing best practices and offering assistance to colleagues as needed.
- Consistently met or exceeded performance metrics related to productivity, accuracy, and customer satisfaction in handling clients requests.
Personal Banker
Bank of America
05.2005 - 02.2017
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Streamlined the application process for clients by implementing clear communication strategies and documentation requirements.
Teller
Bank of America
05.2003 - 05.2005
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Associate of Arts - Liberal Arts And Sciences
San Joaquin Delta College
Stockton, CA12-2005
High School Diploma -
Stagg High School
Stockton, CA05-2002
Skills
- Customer relationship management
- Operational efficiency
- Educating clients
- Analyzing data
- Data-driven decision making
- Multicultural sensitivity
Timeline
Senior Banker
Farmers and Merchants Bank
02.2017 - Current
Personal Banker
Bank of America
05.2005 - 02.2017
Teller
Bank of America
05.2003 - 05.2005
Associate of Arts - Liberal Arts And Sciences
San Joaquin Delta College
High School Diploma -
Stagg High School
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