Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Anna Podliesnykh

Barons,AB

Summary

Motivated professional with over eight years of experience in customer service and retail. Proven skills in problem solving, creative thinking, communication, and teamwork, consistently achieving exceptional results in dynamic environments. Strong interpersonal abilities and commitment to operational efficiency enhance team collaboration and decision-making. Proficient in adapting to new technologies to streamline processes and improve service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate

Alpenland Ski & Cycle
Lethbridge, AB
09.2020 - Current
  • Resolve customer concerns with effective communication, enhancing satisfaction, and loyalty.
  • Adapt to shifting priorities and unexpected challenges, maintaining efficient operations.
  • Assisted in inventory management, ensuring products were restocked, and collaborated with the team to track customer preferences, adjusting inventory to meet demand.
  • Committed to delivering high-quality customer service by assisting customers in selecting the right ski and bike equipment, ensuring their satisfaction, and long-term loyalty.
  • Guided associates in training new team members on product knowledge, sales techniques, and customer service methods, promoting a unified and informed team.

Front Desk Receptionist

The Gym In The North
Lethbridge, Alberta
06.2025 - 08.2025
  • Scheduled appointments and maintained calendars for office personnel.
  • Provided administrative support by filing documents and data entry tasks.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with scheduling appointments for clients and visitors.
  • Monitored adherence to facility policies and cleaning protocols to maintain a safe environment.
  • Maintained accurate fitness membership records and processed transactions promptly.
  • Executed end-of-day cash handling procedures to ensure accuracy in financial reporting.

Store Presentation

Canadian Tire
Lethbridge
09.2019 - 09.2020
  • Utilized excellent time management skills to meet daily and weekly deadlines for setting up displays, ensuring that all tasks were completed efficiently without compromising quality.
  • Demonstrated strong prioritizing abilities by managing multiple store presentation tasks, such as display creation, inventory organization, and maintaining product signage, while adjusting to dynamic sales and store needs.
  • Engaged in teamwork by offering feedback and suggestions for improving store layouts, contributing to a positive and productive work environment.
  • Worked effectively in a team-oriented environment, supporting colleagues in the timely completion of large-scale store resets and special promotions, ensuring a cohesive visual presentation throughout.

Sales Associate

Winners
Vernon
05.2017 - 07.2019
  • Applied strong collaboration skills in a team of service workers to complete tasks efficiently and effectively.
  • Utilized problem solving skills to assist customers with product-related inquiries, address concerns, and resolve issues efficiently, ensuring satisfaction and customer retention.
  • Employed critical thinking to assess customer needs and recommend the best products, ensuring personalized solutions that enhanced customer satisfaction.
  • Participated in training sessions and team meetings, sharing insights and best practices to improve overall store performance and customer service.

Resort Runner/Laundry Attendant

Sparkling Hill Resort
Vernon
01.2017 - 07.2019
  • Operated a variety of laundry machines and equipment, ensuring proper maintenance and troubleshooting to minimize downtime and maintain smooth operations.
  • Collaborated with other team members to ensure quick turnaround times, meeting guest needs while adhering to resort operational standards.
  • Managed inventory by stocking supplies to enhance facility standards and guest satisfaction.
  • Demonstrated excellent hand-eye coordination while sorting, folding, and packaging guest laundry items to meet quality standards and minimize errors.
  • Followed safety procedures for equipment operation, including the use of industrial washers, dryers, and pressing machines, ensuring the safety of both guests and team members.
  • Performed daily cleaning tasks for all laundry-related equipment and resort areas to maintain a high standard of cleanliness, hygiene, and guest satisfaction.

Education

High School Diploma - Grade 12

W.L.Seaton Secondary School
Vernon, BC
06.2017

Skills

  • Customer service
  • Inventory management
  • Sales techniques
  • Visual merchandising
  • Product knowledge
  • Team collaboration
  • Relationship building
  • Problem solving
  • Effective communication
  • Critical thinking

Certification

  • WHMIS Jan 2025

Certifications (Planned)

  • Standard First Aid with Level "C" CPR and AED – Scheduled for August 2025
  • Oxygen Administration – Scheduled for August 2025

Languages

English (fluent), Ukrainian (fluent), Russian (fluent)

References

  • Dan, Webster, +1(403) 593-0467
  • Vince, De Jager, +1(403) 715-8533

Timeline

Front Desk Receptionist

The Gym In The North
06.2025 - 08.2025

Sales Associate

Alpenland Ski & Cycle
09.2020 - Current

Store Presentation

Canadian Tire
09.2019 - 09.2020

Sales Associate

Winners
05.2017 - 07.2019

Resort Runner/Laundry Attendant

Sparkling Hill Resort
01.2017 - 07.2019

High School Diploma - Grade 12

W.L.Seaton Secondary School

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Anna Podliesnykh