Anna Pedersen
Calgary
Summary
Dedicated and vigilant lifeguard with over one year of experience at an outdoor pool in Fairmont Hot Springs. Proficient in monitoring aquatic environments, performing rescues, and delivering first aid with a strong focus on safety and guest satisfaction. Passionate about fostering a safe and welcoming atmosphere, with a personal commitment to the community at Mount Royal Recreation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pool Lifeguard
Fairmont Hot Springs Resort LTD
06.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer optimal support to individuals in distress.
- Provided friendly customer service to guests, and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation including facility maintenance and ticket office support.
- Enhanced workplace cleanliness by performing thorough daily tasks, including cleaning of change rooms, the pool deck and other necessary areas.
Restaurant Hostess
From Scratch - A Mountain Kitchen
05.2022 - 09.2022
- Answered customer questions about hours, seating and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Elevated customer satisfaction through follow-up and enthusiastic customer service.
Certified Ski Instructor (Seasonal)
Fairmont Hot Springs Resort LTD
12.2020 - 04.2022
- Improved skiing technique of guests of all ages and abilities.
- Communicated with parents to maintain and improve fundamental skiing foundations and skills.
- Accounted for factors such as weather to provide best possible service and recommendations to guests.
- Observed recreational users to identify safety concerns.
- Trained guests in proper use of equipment for safety and optimal results.
- Established clear benchmarks for performance and monitored individual and group progress.
Volunteer Assistant Ski Instructor
Fairmont Hot Springs Resort LTD
12.2019 - 04.2020
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Cultivated positive relationships with guests throughout lessons.
- Minimized injury risks by advising guests about form and technique.
- Established customer service skills through speaking to parents about lessons and development.
Education
High School Diploma -
Ernest Manning High School
Calgary, AB06.2025
Skills
- Safety Management
- First Aid
- Time Management and Punctuality
- Organization
- Hard-Working
- Team Collaboration
- Problem Anticipation and Resolution
- Customer Relations
- Decision Making
- Attention to Detail
- Patience and Empathy
- Flexibility and Adaptability
Certification
- National Lifeguard Pool - April 2023
- Intermediate First Aid and CPR C/AED - June 2022
- Bronze Cross Lifesaving - June 2022
- CSIA Level One Ski Instructor - February 2021
- Bronze Medallion Lifesaving - July 2019
- Bronze Star Lifesaving - July 2017
Hobbies
- Downhill Skiing
- Swimming and Watersports
- Rock Climbing
- Hiking
- Baking
Timeline
Pool Lifeguard
Fairmont Hot Springs Resort LTD
06.2023 - Current
Restaurant Hostess
From Scratch - A Mountain Kitchen
05.2022 - 09.2022
Certified Ski Instructor (Seasonal)
Fairmont Hot Springs Resort LTD
12.2020 - 04.2022
Volunteer Assistant Ski Instructor
Fairmont Hot Springs Resort LTD
12.2019 - 04.2020
High School Diploma -
Ernest Manning High School
- National Lifeguard Pool - April 2023
- Intermediate First Aid and CPR C/AED - June 2022
- Bronze Cross Lifesaving - June 2022
- CSIA Level One Ski Instructor - February 2021
- Bronze Medallion Lifesaving - July 2019
- Bronze Star Lifesaving - July 2017
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