ANNA PAULA ARESTA

I am passionate about my career in customer service and how I have evolved over the years into a management role. My desire to apply as an Independent Contractor with the Chilliwack School district comes from a passion of being a host parent to various kids from around the world. I have been able to apply my coaching techniques learned through training at TELUS to coaching the kids in the home stay program along with the families that have found it more challenging.

I consider myself Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, relationship building and team supporter.

Talented leader with analytical approach to business planning and day-to-day problem-solving.

Encouraging manager and analytical problem-solver. with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building.

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Supervised team of 30 team members.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• I have won various awards at TELUS the highest award being the TELUS HALL OF FAME award. This award is based on the top 2 % for TELUS company wide.

Family is very important to me. I come from a very large family and have raised 4 kids of my own and 2 step children. I understand first hand the different family dynamics and needs of each child.

I was a very involved member in my children's school community being a PAC member and Chair.

I'm very hardworking and love helping my peers and create more of a team environment that helps each other out when need be. I'm reliable and very flexible with my schedule.

I have always been available to my team members whether in the evening or during there shifts. My experience as a host mom with all my kids has always been this way as well.

In the host family environment I take this role very seriously as these kids need to be in the best care possible.