Anna O’Neill
Calgary,Alberta
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs while fostering a supportive work environment for team members. Strong communication and interpersonal skills for providing superior customer service and increasing team efficacy and performance.
Overview
19
19
years of professional experience
Work History
Lead sales
Provence Marinaside
01.2015 - 11.2015
- Developed a deeper knowledge for fine dining
- Participated in regular wine pairing courses
- Provided exceptional customer service, associate, managed south location’s day to day operations
- Lead instructor at weekly longboard clinics for 100+ riders
- Recruited, trained and managed other longboard instructors
- Curated multiple social media platforms
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Supervisor
Bridgette Bar
05.2023 - Current
- Lead team to success during times of high stress
- Coordinate efforts of various teams to ensure cohesive customer experience
- Expert time management skills to address constant demands of high caliber restaurant
- Give and receive constructive feedback to ensure effective service
- Focus on increasing efficiency and quality of services
- Address challenges and create solutions in timely manner
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Solicited customer feedback to identify and improve on areas of weakness.
Server
Bridgette Bar
01.2021 - Current
- Expert use of time management to work efficiently in demanding environment
- Collaborate with team members to provide exceptional dining experience
- Connect with customers and establish rapport
- Numerous 5 star reviews and letters of support to management from customers
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Christchurch Casino
01.2017 - 01.2019
- Provided high quality service in a fast-paced environment
- Worked as member of high-functioning team to manage large sections with excellent customer service
- Built and maintained relationships with regular customers
Sales Representative & Brand Ambassador
Landyachtz
01.2015 - 01.2017
- Managed Western United States territory while prospecting new customers
- Developed and maintained strong interpersonal connections with clients
- Tracked sales growth and set quarterly and yearly targets
- Implemented targeted media campaigns designed to increase sales
- Educated retailers on product design and manufacturing
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
Sales Associate, Longboard Coach
Royal Board Shop
01.2011 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Longboard Coach
Mustard Seed, Beginner Riders
01.2009 - 01.2015
- Member of Canadian Development ice luge team
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to clients to help reach goals.
01.2005 - 01.2011
- Competitive downhill longboarder 2004-2023
- Sponsored by Landyachtz
- Represented team Canada in the Argentina World Skate Games November 2022
- Completed first marathon, currently training for second marathon and first ultramarathon in 2024.
Education
Bachelor of Arts - Psychology
St. Mary’s University
Calgary, AB04.2022
High School Diploma -
Lord Beaverbrook High School
Calgary, AB06.2010
Skills
- Regards
- Anna O’Neill
- Staff Management
- Train Employees
- Conflict Resolution Techniques
- Revenue Benchmarks
- Document Management
- Job Assignments
- Corrective Actions
- Production Efficiency
- Constructive Feedback
- Complex Problem-Solving
- Quality Standards
- Guest Satisfaction
- Team Member Motivation
- Judgment and Decision-Making
Timeline
Supervisor
Bridgette Bar
05.2023 - Current
Server
Bridgette Bar
01.2021 - Current
Server
Christchurch Casino
01.2017 - 01.2019
Lead sales
Provence Marinaside
01.2015 - 11.2015
Sales Representative & Brand Ambassador
Landyachtz
01.2015 - 01.2017
Sales Associate, Longboard Coach
Royal Board Shop
01.2011 - 01.2015
Longboard Coach
Mustard Seed, Beginner Riders
01.2009 - 01.2015
01.2005 - 01.2011
Bachelor of Arts - Psychology
St. Mary’s University
High School Diploma -
Lord Beaverbrook High School
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