Anna Ohanyan
Glendale
Summary
I thrive in dynamic environments, collaborating with diverse teams to achieve goals and drive innovative solutions. My proactive approach, combined with excellent communication skills, allows me to effectively tackle challenges and contribute positively to projects. I am committed to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Front Office Administrator, Reservations
Omilos Hotels
Heraklion Crete
04.2024 - 01.2025
- Managing Guest Reservations: Handled all incoming reservation inquiries via phone, email, and online booking platforms, ensuring accuracy in bookings and special requests.
- System Administration: Maintained and updated guest records using the property management system (PMS), ensuring smooth coordination with housekeeping and front desk teams.
- Customer Service Excellence: Delivered high levels of guest satisfaction by providing tailored recommendations, resolving issues promptly, and offering support pre- and post-arrival.
- Collaboration and Coordination: Worked closely with front office, housekeeping, and sales departments to optimize room occupancy and availability.
- Upselling and Revenue Support: Promoted hotel services and upgraded room types where appropriate to maximize revenue opportunities.
- Reporting and Documentation: Prepared daily reports on occupancy, booking trends, and cancellations for management review.
Hostess
Creta Maris Resort
Hersonissos
05.2018 - 11.2023
- Company Overview: www.metaxahospitality.gr
- Reservation management
- Guest Accommodation
- Guest Experiences
- Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
- Www.metaxahospitality.gr
Shop Manager
Grecotel, Amirandes Exclusive Resort
Gouves
04.2017 - 11.2017
- Organize orders and inventory
- Interact with vendors and suppliers
- Manage store budgets
- Track and increase sales
- Reduce cost expenses
- Work on the sales floor
- Offer excellent customer service
- Respond to customer questions, concerns and complaints
Shop Manager
Olive Yard Organic Products
Heraklion
06.2015 - 10.2016
- Cash control
Education
Course - Hospitality Marketing
National Capadocian University
Athens Greece 05-2024
Tourism Managment -
IEK AKMH
Heraklion, Crete06.2021
F&B Managment - Food and Beverage Management, Cost control
IEK AKMH
11.2019
High school - Francophone linguistic
Benjamin Jamkochyan 119 Francophone High school
Yerevan, Armenia05.2013
Skills
- Microsoft Word
- Microsoft Excel
- Sunsoft Platform
- Trip around Platform
- Table Reservation Platform
- Alexandros Hotel Reservation system
- Hotelizer Hotel Reservation system
- Web Hotelier Reservation Platform
Languages
- Armenian
- Russian Language
- English Language
- Greek Language
References
HR Creta Maris Resort, 2897027126, www.metaxahospitality.gr, Metaxa Hospitality Group
Hobbies and Interests
- Latin Dance
- Reading
- Cooking
Personal Information
- Date of Birth: 07/22/95
- Gender: Female
- Nationality: Armenian
Place Of Birth
Yerevan, Armenia
Timeline
Front Office Administrator, Reservations
Omilos Hotels
04.2024 - 01.2025
Hostess
Creta Maris Resort
05.2018 - 11.2023
Shop Manager
Grecotel, Amirandes Exclusive Resort
04.2017 - 11.2017
Shop Manager
Olive Yard Organic Products
06.2015 - 10.2016
Course - Hospitality Marketing
National Capadocian University
Tourism Managment -
IEK AKMH
F&B Managment - Food and Beverage Management, Cost control
IEK AKMH
High school - Francophone linguistic
Benjamin Jamkochyan 119 Francophone High school