Anna Nguyen
Victoria,Canada
Summary
Dedicated Immigration Assistant with Immigration Consultant diploma and diversified legal background. Assisted in preparation of various number of immigration applications during previous years. Excellent organizational and communications skills enabled positive outcomes in fast-paced, challenging environment.
Overview
12
12
years of professional experience
Work History
Administrative Manager
Jenson Investment Corp
02.2019 - Current
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Initiated direct deposits and prepared manual checks and update files for tenants.
Legal Assistant
Wong And Doerksen Law Office
04.2022 - 02.2024
- Handled office scheduling and made notes for deadlines, motions, and other important dates
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
- Worked alongside lawyer and fellow legal assistants on complex cases and legal processes
- Responded to client inquiries to provide accurate legal advice and offer assistance
- Corresponded with current and prospective clients to obtain information and enable effective case development
- Analyzed client documentation and history to determine eligibility for immigration-related benefits
- Assisted clients with immigration application completion to improve timeliness of case review and disposition
- Interpreted spoken and written languages in Vietnamese.
Immigration Coordinator
HSM Immigration Group
03.2019 - 04.2021
- Conducted client intake interviews to determine client service need and eligibility
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications
- Interacted with telephone callers and answered questions about immigration legal services.
Salon Manager
Azalea Lashes and Nails Salon
06.2012 - 06.2018
- Responded to customer inquiries or complaints
- Sustained operational efficiency, employee performance levels and customer service standards to increase overall Salon profits
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
- Handled high priority clients while managing day-to-day activities of Salon and employees to maximize profits
- Performed nail extensions, pedicures, manicures, eyelash extensions, threading, waxing and tinting procedures and created and maintained records of treatment.
Education
Immigration Consultant Diploma -
Ashton College
Vancouver, British Columbia03.2021
Simply Accounting Certificate -
Westshore Centre For Learning & Training
Victoria, British Columbia02.2012
Bank Teller Certificate -
JR Training Centre
Surrey, British Columbia03.2011
Esthetician Certificate -
Roggendorf Hair And Esthetic
North Vancouver, British Columbia08.2005
Bachelor Degree in International Relation Program -
Dong Do Ha Noi University
06.2001
Skills
- Customer service
- Scheduling/Planning
- Administrative support
- Immigration Inquiries
- Immigration Case File Strategies
- Legal Research
- Appointment Scheduling
- Writing and Editing
- Billing Statements
- Correspondence
- Customer Relationship Management
- Legal Document Preparation
Languages
English
Full Professional
Timeline
Legal Assistant
Wong And Doerksen Law Office
04.2022 - 02.2024
Immigration Coordinator
HSM Immigration Group
03.2019 - 04.2021
Administrative Manager
Jenson Investment Corp
02.2019 - Current
Salon Manager
Azalea Lashes and Nails Salon
06.2012 - 06.2018
Immigration Consultant Diploma -
Ashton College
Simply Accounting Certificate -
Westshore Centre For Learning & Training
Bank Teller Certificate -
JR Training Centre
Esthetician Certificate -
Roggendorf Hair And Esthetic
Bachelor Degree in International Relation Program -
Dong Do Ha Noi University
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