ANNA MYRONENKO

• Serve as the main point of contact for over 400+ residents, providing personalized, responsive service and daily operational support.
• Organize and execute 10+ resident events per month, including seasonal celebrations, wellness activities, and community mixers.
• Collaborate with multiple external vendors, securing sponsorships and ensuring quality service delivery for events and resident perks.
• Developed and implemented a Resident VIP Program, building partnerships with local businesses to offer exclusive resident discounts.
• Handle sensitive resident issues with professionalism, empathy, and discretion, including conflict resolution and complaint de-escalation.
• Collect feedback and track resident satisfaction metrics monthly to identify opportunities for improvement and strengthen retention.
• Manage move-in and move-out processes, including preparing suites, elevator scheduling, welcoming new residents, and ensuring smooth transitions.
• Support leasing and operations teams by managing amenity bookings, package deliveries, maintenance requests, and lease documentation.
• Contribute to a vibrant, welcoming community atmosphere while ensuring smooth property operations.

• Coordinated with guests to provide special requests upon arrival.
• Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
• Offered personalized concierge services such as booking spa appointments, arranging restaurants, show reservations or excursions ashore.
• Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
• Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
• Developed strong relationships with key partners in order to ensure smooth operations between departments.
• Handled complaints from guests in an efficient manner while working towards satisfactory resolutions.
• Maintained guest privacy and building reputation by keeping information confidential.
• Arranged special requests for guests to enhance their experiences.
• Retained knowledge of local events to offer recommendations and personal services.
• Delivered exceptional service to every guest through active engagement, effective listening and well-developed interpersonal skills.
• Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.

• Provided excellent customer service at all times while interacting with guests achieving set rating targets.
• Investigated and analyzed guest complaints to identify and resolve issues at first contact resolution.
• Provided guidance and support to the team in order to ensure a high level of customer service.
• Performed data entry tasks into various computer systems accurately and promptly.
• Processed guest payments using cash, credit or debit cards, personal / traveler

checks, casino chips according to company policies and procedures.

• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Provided assistance with check-in and check-out procedures.
• Monitored guest satisfaction levels by responding to inquiries, resolving complaints and addressing concerns in a timely manner.
• Ensured proper handling of cash drawer during shift operations.
• Managed incoming calls from guests or other respective departments in a courteous and professional manner.
• Responded to emergency situations or incidents promptly according to established protocols.

• Analyzed clients’ financial profiles to recommend suitable banking products and services tailored to their needs.
• Provided high-level support to VIP customers, addressing inquiries and delivering customized financial solutions.
• Consistently achieved or exceeded personal sales targets through proactive client engagement and service excellence.
• Successfully acquired 5+ new VIP clients per week for top-tier Visa and MasterCard products.
• Trained and mentored team members on procedures, compliance standards, and performance improvement strategies.
• Organized team-building activities to promote employee engagement, satisfaction, and a strong collaborative environment.

• Served as a VIP Personal Banker, providing tailored assistance with a range of financial products and services including loans, investments, global Visa and MasterCard credit/debit cards, and secured accounts.
• Delivered exceptional, personalized service through regular courtesy calls and proactive client engagement.
• Addressed inquiries and resolved concerns for VIP clients, ensuring a high standard of customer satisfaction and loyalty.

• Responded to customer service inquiries and resolved complaints promptly, ensuring a positive client experience.
• Supported the development and implementation of operational strategies to enhance efficiency and overall team productivity.

• Serve as the main point of contact for over 400+ residents, providing personalized, responsive service and daily operational support.
• Organize and execute 10+ resident events per month, including seasonal celebrations, wellness activities, and community mixers.
• Collaborate with multiple external vendors, securing sponsorships and ensuring quality service delivery for events and resident perks.
• Developed and implemented a Resident VIP Program, building partnerships with local businesses to offer exclusive resident discounts.
• Handle sensitive resident issues with professionalism, empathy, and discretion, including conflict resolution and complaint de-escalation.
• Collect feedback and track resident satisfaction metrics monthly to identify opportunities for improvement and strengthen retention.
• Manage move-in and move-out processes, including preparing suites, elevator scheduling, welcoming new residents, and ensuring smooth transitions.
• Support leasing and operations teams by managing amenity bookings, package deliveries, maintenance requests, and lease documentation.
• Contribute to a vibrant, welcoming community atmosphere while ensuring smooth property operations.