Anna Mutetwa
Toronto,ON
Summary
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager
Symcor PM XMC Rewrite Project Migration
05.2020 - Current
- As PM was responsible for leading the team from an end-of-life Application to a new application
- Managed all project stages, including scope, timeline, and costs so to achieve project objectives in accordance with business needs/expectations and to do so in a way that establishes, maintains and/ grows positive relationships with stakeholders, including sponsors, project team, external partners, etc
- Explained project (scope, assumptions, constraints, critical success factors, risks, etc.) to stakeholders once the project strategy/framework has been provided (by management/sponsor/senior PM, etc.) such that team members understand their role and accountabilities
- Focused on improving healthcare delivery in the province through positivity and being engaged
- Supported team and team members to achieve success
- Recognized the strengths/weaknesses of team-members as well as personal styles/needs and uses such understanding to maximize productivity
- Motivated the team and created a collaborative micro-culture for the project
- Works with project sponsors to ensure clarity of scope/roles and to manage expectations
- Creates detailed work streams and develops a project plan by identifying and engaging required subject matter experts
- Suggested strategies/means of improving performance of the projects to the sponsor for consideration/approval
- Considered the context/long term strategy, etc
- With the ability to make sound decisions or recommendations for project restructuring
- Understood appropriate level of detail required for a given situation and adjusted project as needed
- Took appropriate action to keep the project on track as it relates to scope, budget, and schedule
- Developed project documentation including charter, integrated project plan, project schedule, status reports, meeting notes and other project artifacts as required
- Ensured effective project change control, including managing IT Requests for Change (RFCs) and deployments to various environments, is in place
- Issued project change requests (PCRs) as applicable in response to changes in scope, schedule, budget, and release strategy (for multi-release projects) Provided timely and up-to-date status and other progress reports/presentations to Executives, Sponsor(s), stakeholders, the project team, and others as required that are clear, concise, transparent, and accurate
- Proactively identified and managed risks, and systematically resolved or escalated known issues
- Manage release of the product/project/work package to an operational environment
Project Manager
Tata Consulting – Manulife
06.2020 - 12.2021
- Was responsible for planning, managing, and implementing the IFRS 17 Project in support of the overall program Involved in Managing all phases of large or several medium, high-risk projects from initiation to closure while leveraging best practice standards and processes set out by Manulife PMOs
- Provide clear direction and motivation to project team, mentor and develop project managers to track, execute and report on project activities
- Lead project work that is distributed across a substantial number of vendor and Internal teams and resources
- Responsible for working with the various teams across the globe to ensure proper implementation of change of IFRS17 standards
- Offer clear concise timelines for project deadlines
- Involved with the Actuarial team's time to clearly document requirements
- Involved in identifying and mitigating risk
- Involved in giving project status updates
- Ensure the definition and approval of project scope, deliverables, desired quality, and measures of success
- Involved in Developing and managing detailed work plans, project schedules, estimates and resource plans in conjunction with project team members and other involved business teams
- Monitor and report on project status highlighting issues and risks appropriately; as necessary, coordinate the development, discussion, and approval of corrective action and/or contingency plans
- Define and manage project risks and issues ensuring appropriate strategies and plans are in place to mitigate or handle effectively
- Proactively escalate risks and issues as appropriate
- Ensure effective and timely communication occurs within the project team and between the project team and their stakeholders
- Involved in ensuring that project activities and deliverables adhere to internal quality standards.
Project Manager
TD Insurance (IFRS 17 Project)
10.2019 - 05.2021
- Prepared and documented recommendations for preparation of Suspicious Activity reports
- Gathered information from inside and outside resources
- Enhanced due diligence for reviewing of account activity identified as suspicious
- Reviewed and analyzed various internal reports and accounts for possible money laundering and suspicious activity
- Processed daily reports and monitored transactions for suspicious activity
- Investigated branch initiated suspicious activity notifications
- Responsible for complying with all relevant bank policies and procedures including the Bank Secrecy Act, Anti-Money Laundering, and government compliance
- The project involved overseeing support and implementation of IFRS 17 regulations and reporting requirement newly legislated in the insurance industry
- Worked with business accounting and financial staff to understand and translate business requirements with the implementation of 1FRS17
- Managed data management strategy, including data quality, storage, and archiving
- Worked with the Actuarial team to drive solutions - Leverage existing data, system, and processes for IFRS 17 and build on MCEV/Solvency II tools and models wherever sensible
- Integrated IFRS 17 solution - Build IFRS 17 capabilities through the introduction of an integrated solution that connects the finance and actuarial systems
- Worked with the current company GL embedded solution - Provide an IFRS 17 platform through a central finance system to match the current GL to suit the 1FRS17 changes
- Worked with integrated solutions that intricately linked the data, systems, and process environment between Finance and Actuarial that allowed users to benefit from IFRS 17.
Project Manager
Tata Consulting/Economical
10.2019 - 06.2020
- Facilitated meetings between the business and our development team
- The project involved overseeing support and implementation of IFRS 17 regulations and reporting requirement newly legislated in the insurance industry
- Was involved in understanding the new reporting and regulatory requirements were affecting and driving changes that are significantly impacting current business state
- Split development work into user stories with sprint completion dates
- Worked with business accounting and financial staff to understand and translate business requirements with the implementation of 1FRS17
- Managed day to day the fundamental data management strategy, including data quality, storage, and archiving
- The end-to-end systems architecture design and the different actuarial, risk and accounting processes that will support the future reporting process and how they interacted with business functionality
- Assisted development and technical teams and practical changes to appropriately respond to new regulatory requirements
- Worked with the Actuarial team to drive solutions - Leverage existing data, system, and processes for IFRS 17 and build on MCEV/Solvency II tools and models wherever sensible
- Integrated IFRS 17 solution - Build IFRS 17 capabilities through the introduction of an integrated solution that connects the finance and actuarial systems
- Worked with the current company GL embedded solution - Provide an IFRS 17 platform through a central finance system to match the current GL to suit the 1FRS17 changes
- Worked with integrated solutions that intricately linked the data, systems, and process environment between Finance and Actuarial that allowed users to benefit from IFRS 17
- Grasped a thorough understanding of actuarial processes and systems.
Product Owner
Aviva
10.2018 - 10.2019
- Claims Transformation Project responsible for overseeing support and implementation of guidewire in group benefits
- Focused on using guidewire for group benefits claims structure for healthcare expenses, RRSP and RESP
- As a member of a project team, I collaborated with business customers on the analysis of business needs to deliver functional requirements and other project artefacts to the project team
- As a Senior Business Analyst /Scrum Master I played the role in defining system functionality and leveraging technology to address business strategies and resolve operational needs
- As Business Analyst /Scrum Master I interacted with the systems architecture team including integrations with vendor packages, relational databases, message queues, web services and legacy systems
- I was responsible for business, functional & technical requirements definition for Claims Management as well as integration, downstream systems, and reporting
- Provided leadership to the technical team and helped ensure that the architectural vision is correctly realized during the development and supported the team through the release of code to production
- Conducted requirements Gathering through direct user interviews as well as formal and informal sessions analysing and documenting System & Functional Specification.
Product Manager
Capgemini Consulting
04.2017 - 10.2018
- Driving content development for deliverable(s)
- Researching aggregate and analysing data, synthesizing large quantities of information; extract meaningful insights and make recommendations
- Solve clients' problems critically, structure analyses, apply analytical frameworks, and conceptualize strategy development
- Leading work streams independently and offering guidance to junior consultants
- Supporting internal and business development activities for senior management
- Collaborating with team members to deliver solutions
- Projects Include: -Wawanesa Claims Project: The project was a claims conversion to migrate a legacy system to support new Guidewire application ClaimCenter and PolicyCenter
- Manulife SharePoint Online Project Migration Of client data to SharePoint Online
- Focused on migrating and updating backend and front-end UI for group benefits that included pharmacy dental and health
- Restructured for ease of customer use
- WSIB-Group benefits project
- Updated group benefits system to guidewire.
Product Owner
Co-operators Insurance
07.2016 - 03.2017
- Was part of a team providing technical application support for various business applications
- Guidewire had already been implemented this was the second phase providing support to Guidewire users
- Analyzing and troubleshooting application incidents and problems escalated from various Helpdesks and Business Support teams
- IT support of backend processes including system monitoring and alerting
- Live production support including the development of workarounds and/or solutions to complex technical problems with the supported business applications.
Project Manager
TD Insurance
02.2016 - 07.2016
- The project was a claims conversion to migrate a legacy system to Microsoft SQL server in order to support new Guidewire application ClaimCenter and PolicyCenter
- Claims System Transformation Program, which involves Conversion of claims from legacy systems to ClaimCenter and implementation of Manual Claims process to handle the claims created in legacy systems with loss date prior to 2010
- It also involves integration of ClaimCenter 7.0 to PolicyCenter 8.0 allowing adjusters to create claims with Policies search from PolicyCenter 8.0
- ETL process is to extract from various legacy SQL server database system as well as flat data files and to massage and load into the new SQL server data model supported by Guidewire
- The scope of work is to ensure that migrated data is 100% reconcilable with legacy not to jeopardize financial data, which was to replicate the ETL process implementing all transformation logic
- Process improvements supporting projects under the Life & Health Project Portfolio as well as Property and Casualty
- Created process maps while gathering requirements from the business
- Process improvement and business analysis methodologies focused on Life, health, Property, and Casualty
- Building use cases for business use
- Worked with teammates to develop Business requirement documents and develop System requirements
- Worked with the business to develop new platforms to be used by sales and underwriting Involved in designing entities and their relationship model
- Involved in implementing the Manual Claim creation and Policy verification process Batch processes implementation for Converted Claims to create and handle a list of tasks in ClaimCenter such as assignments, LLR and PUV activities
- Implementation of multiple modules like Search and Fetch Policy, claims update, Claims Policy Integration Providing.
Senior Business Analyst
Liberty International Underwriters
11.2014 - 05.2015
- Project was focused on an update to the current document management system, Primarily ECM, and Cloud Management
- Involved in assisting users to become paperless by use of Electronic Content Management system
- Policy conversion, documentation, and support with policy billing in Guidewire systems
- Focus on Property and Casualty documentation
- Responsibilities: Analysis of the current business processes and systems
- Used Agile Methodology to implement the project plan and resources
- Currently also assisting with the integration of global domains and liberty International continues to grow globally
- Heavily involved with Property and Casualty insurance, involved with day to day underwriting system analysis and Guidewire
- Involved in the implementation of business operation standards and procedures
- Worked on system and project management toolsets: Introduced and improved processes with new cloud-based project management software including Zendesk and SharePoint
- Participated in an enterprise-wide software replacement project, Namely ECM (Electric content management)
- Tested ECM updates to customer-oriented content and deployed it to our branches locally and internationally
- Worked with managers to build project communication and change management plans and assist in estimating project scope, timeline and cost for change management
- Also involved in helping internal users with Guidewire and billing systems
- Extensive experience.
Business Analyst
Desjardins Insurance
09.2013 - 11.2014
- The project is a project that was initiated with the intent to advance and improve the existing version of the online banking application currently in use
- Subsequent releases added new features and functionalities (such as portfolio and wealth management) with the final aim of regaining market share, improve customer loyalty and derive benefits from a service-oriented architecture which helped expose individual business processes across multiple channels as per business demands
- Responsibilities: Liaison between stakeholder's system users, clients and managers, software development team and the QA team to gather requirements
- Facilitated (JAD) Joint Application Development sessions to identify the business rules and requirements and then documented them in a format that can be reviewed and understood by both business and technical teams
- Studied and analyzed competitor's applications and brainstormed to gather effective requirements for a quality product
- Engage in project initiation activities such as developing the Project Charter, Project Scope and assisting the management in resource and budget estimation
- Worked along programming specialist for the IBM mainframe platform and the typical modules: The IBM MVS Operating System Introductory concepts, TSO/ISPF, JCL, VSAM, COBOL, and DB2
- Also worked on AS400 updates for end-user updates
- Assisted with the execution, the system for errors, fixing them, administrating spool, CICS, IDMS, CA7 monitoring and basic administrative tasks
- Created Business Requirements Document and converted them into System Requirement Specifications Document
- Created and managed project templates use case project templates, requirement types and traceability relationship in RequisitePro
- Created Test Strategy developed UAT Test cases and execution of Test cases
- Worked with Project Management team (EPMO) in preparing RACI chart, Project Plan, Timelines, Scope Management, Stakeholder update
- Created meeting minutes and maintained action items for various WAM project meetings
- Environment: Windows 7, IE, Oracle 9.1, Enterprise Architect, RequisitePro, ClearCase, and ClearQuest, HP Quality.
Senior Business Analyst
USAA Insurance
01.2010 - 08.2013
- The project was an implementation of an online application to assist USAA, a diversified financial services group of companies, is among the leading providers of financial planning, insurance, investments, and banking products to members of the U.S
- Military and their families
- The company's 7.3 million members rely on the convenience and accessibility of USAA financial products backed by award-winning service
- The project was to build an online application that would facilitate the ease of online access to service plans, insurance, and investments
- The application was a multi-dimensional product that allowed members to register themselves and track all business products online
- Members were also able to make payments and contributions
- Responsibilities: Gathered Business Requirements, analyzed data/workflows & performed GAP analysis
- Performed Requirements Gathering & Analysis and prepared the requirements specification document for the application
- Documented Gap analysis between 'as is' business Process and 'to be' business process
- Developed Use case diagrams, Activity diagrams and sequence diagrams to validate different business processes
- Used UML to formalize business modelling and data modelling
- Led and Worked on the required Service artifacts to transition work to Service Team
- Monitored the IT Change Schedule and ensured information accuracy through maintenance of the Change Record
- Collected data from end-users and analysts to create Use-Cases and Requirements documents to document business needs
- Participated in Post Implementation Reviews to provide Change Implementation Summary Report
- Thoroughly studied the current system to have a clear understanding of the business system
- Conducted Gap analysis to understand the new business model and additional functionality in the new application
- Conducted JAD sessions for better understanding and refining of requirements with multiple teams, also performed brainstorming sessions
- Undertook short term Application Programming training programs for the IBM mainframe platform and the typical modules I teach include: The IBM MVS Operating System Introductory concepts, TSO/ISPF, JCL, VSAM, COBOL, CICS and DB2
- These programs always include live demos of concepts taught on a real IBM mainframe machine strong emphasis is placed on practical aspects
- Used plenty of web applications, public sites, and web content management.
Business Analyst
Bank of America
09.2008 - 12.2009
- The project objective was to allow Merrill Lynch Wealth Management (MLWM) customers to receive the applicable Platinum benefits but not Platinum Privileges branding based on the total account balance and duration
- Responsibilities: Worked with users to define business requirements and analytical needs
- Worked with stakeholders and vendors to interpret, exchange, and document administrative and technical information
- Worked across corporate groups to document requirements for new functionality by gaining consensus from all parties
- Specifically worked with business and IT to make sure the business needs are met, and IT clearly understands its requirements
- Maintained the research database, renew, and improved it from time to time and make sure safe storage of data
- Reviewed Test cases, Data Mock-up, Data Validations in annual data refresh process for bringing and loading Prod data in testing platforms after sanitization
- Established good working relationships with customers/clients/Vendors
- Worked with external partners on integration/release schedules
- Proven ability to document business and functional requirements, workflows, business processes and information needed for system support
- Worked closely with Development team during Deployment process
- Responsible for preparing business process models and use case diagrams using Visio
- Expert in identifying risks for different modules/projects/functionalities in a given application and have given the right mitigation strategies
- Worked with mutual funds and investments.
Education
Safe Scrum Certification -
Bachelor of Business -
Australian National University
MBA -
University of Toronto
01.2024
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
Personal Information
Title: Project Manager
Certification
- PMP - Project Management Professional
Timeline
Project Manager
Tata Consulting – Manulife
06.2020 - 12.2021
Project Manager
Symcor PM XMC Rewrite Project Migration
05.2020 - Current
Project Manager
TD Insurance (IFRS 17 Project)
10.2019 - 05.2021
Project Manager
Tata Consulting/Economical
10.2019 - 06.2020
Product Owner
Aviva
10.2018 - 10.2019
Product Manager
Capgemini Consulting
04.2017 - 10.2018
Product Owner
Co-operators Insurance
07.2016 - 03.2017
Project Manager
TD Insurance
02.2016 - 07.2016
Senior Business Analyst
Liberty International Underwriters
11.2014 - 05.2015
Business Analyst
Desjardins Insurance
09.2013 - 11.2014
Senior Business Analyst
USAA Insurance
01.2010 - 08.2013
Business Analyst
Bank of America
09.2008 - 12.2009
Safe Scrum Certification -
Bachelor of Business -
Australian National University
MBA -
University of Toronto
- PMP - Project Management Professional
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