Anna Murano
St.Lazare,QC
Summary
Analytical Crew Resource Planning Analyst with a strong focus on crew scheduling, regulatory compliance, and resource optimization. Proven ability to enhance operational efficiency and maintain effective communication with pilots.
Overview
32
32
years of professional experience
Work History
Crew Resource Planning Analyst
Air Canada
Montreal, Quebec
10.2024 - Current
- Plan and assign monthly, weekly, and daily Reserve Periods (RAPs) for pilots on all fleets and bases.
- On a daily basis, evaluate pilot crew coverage requirements and adjust pilot reserve availability periods required.
- Provide effective and timely communication to pilots as it relates to the scheduling and rescheduling of their RAPS.
- Provide daily legality checks to ensure regulatory (CARS) and contractual (ALPA) compliance.
- Provide support to the Block Administrator in handling various duties, such as roster checks, pilot leaves, and ATLAS grading.
- Compile management information as required.
- other duites assigned.
Scheduler Inflight Service
Air Canada
Montreal, Quebec
06.2007 - 10.2024
- Coordinated flight schedules to optimize operational efficiency and resource allocation.
- Managed crew assignments to ensure compliance with regulations and company policies.
- Collaborated with departments to streamline record-keeping procedures and workflows.
- Trained staff on proper record management practices and system usage.
- Retrieved records upon request from internal or external sources.
- Coordinated with other staff members in order to ensure timely delivery of requested materials.
- Managed the transfer of data between different storage mediums such as hard drives, tapes.
- Processed requests from authorized personnel for access to confidential information.
- Assisted with the development of new methods and procedures for managing records.
- Generated spreadsheets to track data related to records management.
Airline Customer Service Agent
Air Canada
Montreal, Quebec
09.1993 - 06.2007
- Resolved customer inquiries and complaints efficiently.
- Trained new staff on customer service protocols and systems.
- Followed company policies and procedures related to customer service operations at all times.
- Advised passengers of any changes or delays in their scheduled flights.
- Resolved customer complaints in a timely manner.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Coached staff on strategies to enhance performance and improve customer relations.
- Took reservations from patrons by phone or online.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Education
High School Diploma -
Father McDonald High School
Town Of Mount Royal06-1988
Skills
- Resource allocation
- Regulatory compliance
- Schedule optimization
- Data management
- Crew scheduling
- Customer relationship management
Languages
English
Full Professional
French
Full Professional
Italian
Professional
Affiliations
Dog Groomer - Hobby
Timeline
Crew Resource Planning Analyst
Air Canada
10.2024 - Current
Scheduler Inflight Service
Air Canada
06.2007 - 10.2024
Airline Customer Service Agent
Air Canada
09.1993 - 06.2007
High School Diploma -
Father McDonald High School