Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Anna Morgan

Victoria,BC

Summary

Results-driven professional with a focus on delivering exceptional customer support. Proven ability to effectively manage concerns and resolve conflicts, resulting in maximum customer satisfaction. Strong background in customer relations and communication, ensuring clear and effective interactions. Detail-oriented team player with excellent organizational skills, capable of handling multiple projects simultaneously while maintaining a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Retail Store Associate/Cash Office Administrator

Marshall's
04.2023 - Current
  • Securely stored funds, balanced cash drawers and conducted financial assessments or audits as well as accurate records of cash transactions and produced regular reports for managers
  • Processing of daily shipments, organization and set-up of the warehouse area
  • Demonstrated a high degree of customer service while processing all refunds, exchanges and purchases under company guidelines
  • Helped train other associates in different store departments to maintain leadership skills and allow company growth

Front Desk Receptionist

Ramada
06.2021 - 01.2023
  • Developed good customer service skills
  • Handled incoming calls on a multi-line phone system while answering general inquiries or concerns to help resolve problems
  • Keeping the lobby neat and organized to ensure guests are comfortable and feel welcomed when checking in and out
  • Handling paperwork, faxing and analyzing situations that need to be addressed to the other employees and managers

Cashier Trainer

Creston Valley Bakery
07.2020 - 01.2021
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Improved communication between cashiers and other departments, fostering a more cohesive store environment.
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.

Library Coordinator Volunteer

Public Library
09.2019 - 02.2020
  • Helped organize activities for kids that participated in the program
  • Finding the right books for each child to take home and practice reading skill coordination
  • Read books out loud to each individual and help with their reading skills

Cashier/Food Preparation Worker

Dairy Queen
06.2017 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Dental Hygiene Diploma -

Camosun College
Victoria, BC
04-2026

Dogwood Diploma -

Prince Charles Secondary School
Creston, BC
06.2020

Skills

  • Strong organizational skills
  • Time management skills
  • Ability to prioritize
  • Word/Excel Proficiency
  • POS systems
  • Multi-System phone lines
  • Strong Work Ethic
  • Customer Service
  • Highly Adaptable
  • Effective problem solving
  • Excellent Multitasking
  • Training and mentoring

References

Marshall's Assistant Store Manager/ HR Representative, Kevin Ip, 250-885-7573

Ramada Hotel Manager, Gail Luck, 250-254-1111




Languages

English
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Retail Store Associate/Cash Office Administrator

Marshall's
04.2023 - Current

Front Desk Receptionist

Ramada
06.2021 - 01.2023

Cashier Trainer

Creston Valley Bakery
07.2020 - 01.2021

Library Coordinator Volunteer

Public Library
09.2019 - 02.2020

Cashier/Food Preparation Worker

Dairy Queen
06.2017 - 10.2017

Dental Hygiene Diploma -

Camosun College

Dogwood Diploma -

Prince Charles Secondary School

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