ANNA MORAWA
MISSISSAUGA,Canada
Summary
Detail-oriented and organized professional with a strong work ethic, excelling in fast-paced environments while delivering exceptional customer service. Proven ability to multitask effectively, ensuring quick task completion with minimal errors. Excellent communication and problem-solving skills to meet evolving needs and maintain a positive atmosphere.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Accounts Receivable
Mentor College
Mississauga, ON
08.2003 - Current
- Record accounts receivable transactions accurately. Process and send invoices via email and Sage Intacct. Monitor payment schedules to secure timely receipts
- Manage weekly aging reports to ensure accurate identification of paid and outstanding invoices
- Engage with families to negotiate payment arrangements, effectively resolve past-due accounts and preserve strong business relationships
- Execute accurate application and posting of incoming payments to designated customer invoices
- Ensure all accounts receivable transactions are correctly posted to the ledger
- Engage with management and accounting personnel to effectively resolve outstanding balance issues
- Manage weekly cash bank deposits and prepare documentation for accuracy
- Process online shop payments for various fundraisers during the school year. Generate daily Square reports for teachers and principals
- Assist High School Principal with International program coordination and student visa application processes and travel documentation
- Support students in the preparation of visa applications and travel letters
- Assist reception in managing phone calls. Welcome current and prospective families during visits, and engage in daily interactions with students and teachers.
Server
Croatia Restaurant
Mississauga, ON
10.2022 - Current
- Deliver outstanding customer service to enhance guest experiences in a fast-paced restaurant setting
- Guide customers in menu choices and provide detailed information on food and beverage offerings to enhance a positive dining experience
- Provide exceptional service to a la carte tables and large parties, ensuring order accuracy and customer satisfaction
- Continuously monitor tables for any additional requests or assistance needed by guests
- Promote drink and dessert options to maximize customer satisfaction and increase profit margins
- Facilitate efficient meal service to tables, maintaining high standards of order accuracy for customer satisfaction
- Encourage open communication and teamwork to create an enjoyable workplace culture
- Ensure compliance with safety standards for proper food handling, sanitation and cleanliness
- Enhance customer loyalty through attentive memorization of individual preferences and tailored interactions
- Ensure guest satisfaction by maintaining a cheerful demeanor and initiating friendly conversations during every interaction
- Calculate split checks, percentages, and gratuities quickly and correctly
- Maintaine a clean and well-stocked front-of-house and bar area to support seamless daily operations
Server
Holiday Inn Toronto Airport
Toronto, ON
06.1997 - 07.2003
- Supported hospitality operations by greeting and serving hotel guests and walk-in clients.
- Managed a high-turnover 5-10 table section while maintained a calm, friendly demeanor
- Provided expert recommendations on food and beverage choices tailored to customer preferences.
- Demonstrated strong organizational skills by ensuring timely delivery of orders
- Recommended food and beverage options to optimize guest satisfaction and increase sales.
- Handled cash and credit transactions accurately, ensuring zero discrepancies and the end of shifts
- Ensured dining area remained clean to enhance customer dining experience.
- Demonstrated the ability to work well in a team setting
- Provided support by covering for absent team members to maintain workflow efficiency.
Education
Hotel Operations Management Diploma -
George Brown College
Toronto, ON06-1997
Skills
- Detail-oriented approach
- Cash transaction processing
- Effectively manage stress
- Supportive team participant
- Outstanding customer support
- Dedicated work ethic
- Hospitality management skills
- Professional demeanor
- Dependable and accountable
- Proficient in managing multiple tasks
Certification
- FINANCIAL/OFFICE CERTIFICATION
- Sage 3000
- Sage Intact
- Administrator’s Plus
- RESTAURANT CERTIFICATION
- Smart Serve
- Food Handler
- First Aid
Timeline
Server
Croatia Restaurant
10.2022 - Current
Accounts Receivable
Mentor College
08.2003 - Current
Server
Holiday Inn Toronto Airport
06.1997 - 07.2003
Hotel Operations Management Diploma -
George Brown College