Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Minich

Sydney,NS

Summary

Friendly and efficient individual devoted to maximizing customer satisfaction with exceptional service and support. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Skilled in interpersonal communication and conflict resolution with 5 years of service-oriented experience.

Overview

8
8
years of professional experience

Work History

Intermediate Finance Agent

Air Canada
Winnipeg, MB
06.2021 - Current
  • Audited tickets in accordance with Special Prorate Agreements, or Multi Prorate Agreements, including the payable and receivables queue.
  • Investigated complex tickets to determine accurate calculations and taxes.
  • Prioritize ticket batches and other duties in order to meet monthly deadlines.
  • Resolved invoice discrepancies by obtaining and investigating information from partner airlines, while fostering strong relationships.
  • Verified accuracy and completeness of data entry into the database system.
  • Programs utilized include: Navitaire PRA System, Amadeus Altea Reservation Desktop, ATPCO, Excel, Ariba Spend Management, Customer 360, Custom Commands (Cosmo), Revenue Accounting, and Easi Tax.

Photographer

Business Owner
06.2020 - Current
  • Edit photos using Adobe Photoshop and Lightroom.
  • Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
  • Deliver quality products within deadlines established by clientele.
  • Photographed special events, parties, and portraits.
  • Created content for various platforms, such as Instagram, and Pinterest.
  • Responded to customer inquiries and provided all booking details.

Flooring Consultant

EG Penner
Steinbach, Manitoba
03.2022 - 06.2022
  • Greeted customers, identified their needs, and provided assistance with product selection.
  • Assisted in the measurement of flooring areas to determine material requirements for installation projects.
  • Provided detailed estimates on labor and materials for customer's flooring project.
  • Created a visual presentation of flooring options based on customer's budget and design preferences.
  • Prepared invoices and processed payments from customers.
  • Established relationships with contractors to assist in the installation process when necessary.

Customer Experience Expert

EQ3
Winnipeg, MB
11.2020 - 04.2021
  • Dealt with complex concerns and developed successful resolutions that satisfied business requirements and customer needs.
  • Respond to customer inquiries related to, but not limited to, the status of orders, product information, new product introductions, product availability, pricing, product complaints, and service complaints.
  • Managed inbound calls, chats, and customer voicemails, and determined the priority level of responses.
  • Maintained up-to-date knowledge on products to provide exceptional, high-quality customer service.
  • Collaborated with cross-functional teams to optimize the overall customer experience strategy.

Customer Sales and Service Agent

Air Canada
Winnipeg, MB
03.2019 - 06.2020
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Verified all passport entry requirements and additional documents for passengers at check-in.
  • Utilized PA system to announce departures and changes to landings.
  • Greeted passengers and provided boarding instructions.
  • Kept a close eye on security concerns and adhered to all related requirements.
  • Helped customers with special needs to board and disembark from aircraft.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.

Barista | Cook | Baker | Attendant

Tim Horton's
Oakbank, MB
09.2017 - 02.2019
  • Mentored newly hired employees on machine operations, and implemented training on safety procedures to prevent injuries.
  • Handled escalated customer concerns, store issues, and inventory requirements.
  • Collaborated with team members to maximize productivity and efficiency.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Assisted in the preparation of baked goods for breakfast and lunch, including muffins, cookies, croissants, sandwiches, wraps, and soup.

Cashier

Oakridge Garden Centre
Steinbach, MB
04.2017 - 07.2017
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Operated the cash register, collected payments, and provided accurate change.
  • Assisted with completing end-of-day counts, and securing funds to prevent loss or theft.

Education

Financial Accounting 1

Red River College
Winnipeg, MB
11-2024

High School Diploma -

Murdoch MacKay Collegiate
Winnipeg, MB
06.2017

Skills

  • 5 years of customer service excellence
  • 5 years of experience in the airline industry
  • 4 years of office experience (calling, chats, and emails)
  • Adaptive team player
  • Attention to detail
  • Task prioritization
  • Problem-solving
  • Strong verbal and written communication skills in English and High German
  • Excellent computer skills, including various desktop applications

Timeline

Flooring Consultant

EG Penner
03.2022 - 06.2022

Intermediate Finance Agent

Air Canada
06.2021 - Current

Customer Experience Expert

EQ3
11.2020 - 04.2021

Photographer

Business Owner
06.2020 - Current

Customer Sales and Service Agent

Air Canada
03.2019 - 06.2020

Barista | Cook | Baker | Attendant

Tim Horton's
09.2017 - 02.2019

Cashier

Oakridge Garden Centre
04.2017 - 07.2017

High School Diploma -

Murdoch MacKay Collegiate

Financial Accounting 1

Red River College

Similar Profiles

CREATE PROFILE
Anna Minich