Anna Milne
Kamloops
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through retail experience.
Overview
8
8
years of professional experience
Work History
Key Holder
Marshall’s
Kamloops
11.2025 - Current
- Opened and closed the store, ensuring security and compliance with protocols.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash register transactions and balanced cash drawers accurately.
- Maintained merchandise presentation according to store guidelines and visual standards.
- Collaborated with team members to promote sales initiatives and store events.
- Resolved customer complaints efficiently, enhancing overall shopping experience.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Trained new staff on company policies and operational procedures.
- Trained newly hired employees regarding company policies and operations.
Volunteer
Youth with a Mission
Worldwide
08.2023 - 08.2025
- Attended weekly meetings to discuss progress and future initiatives.
- Organized and maintained records of volunteer hours and donations.
- Provided guidance and support to fellow volunteers during their shifts.
- Provided assistance to staff in the daily operations of the organization.
- Evaluated student performance throughout the year and provided feedback when necessary.
- Mentored children in their faith journey.
- Facilitated small group discussions with children.
Support Worker
McMann
Blairmore
01.2023 - 08.2023
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Organized recreational activities to promote social engagement among clients.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Transported clients to appointments, social events, and other activities as needed.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
Assistant Store Manager of Operations
The Gap
Victoria
11.2021 - 12.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Key Holder
Marshalls
Langford
06.2021 - 11.2021
- Responsible for opening and closing of Store.
- Have full store awareness and adjust the daily schedule when needed to cover any sick calls.
- Train new associates, and check in regularly during their first few shifts.
- Inspire staff to try new ideas and be creative when making displays.
- Bring fun to the workplace to help destress the day as needed.
- Coach associates when needed and have conversations about work performance.
- Mentor associates and encourage them to set goals for advancement.
- A member of the Health and Safety committee and ensure the workplace is a safe environment for staff and customers.
- Work with the Management team for any monthly sales themes.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
Zone Coordinator
Marshalls
02.2018 - 10.2019
- Ensure that all new merchandise is put on the floor in a timely manner.
- Merchandise new stock on display units.
- Maintained a neat and tidy store.
- Greet staff at the start of their shift, and let them know the shift plan, what is a priority to get done.
- Throughout their shift check-in and validate how they are doing, to help them keep on track.
- Attend regular team meetings, to know any upcoming changes and new stock that is arriving.
- Adjust floor area to make room for new stock.
- Work alongside associates to train on the job, for display and daily changes that need to be made.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures
- Boosted sales rate 20% by checking for and locating requested items in the inventory system
- Trained team members in successful strategies to meet operational and sales targets
Education
Bachelor of Arts - Child, Youth And Family Counselling
St Lawrence
Kingston OntarioSkills
- Cash Handling
- Product replenishment
- Training and mentoring
- Team Building
- Merchandising operations
- Developing brand messaging
- Critical thinking
Timeline
Key Holder
Marshall’s
11.2025 - Current
Volunteer
Youth with a Mission
08.2023 - 08.2025
Support Worker
McMann
01.2023 - 08.2023
Assistant Store Manager of Operations
The Gap
11.2021 - 12.2021
Key Holder
Marshalls
06.2021 - 11.2021
Zone Coordinator
Marshalls
02.2018 - 10.2019
Bachelor of Arts - Child, Youth And Family Counselling
St Lawrence