Anna Mhina

I was honored with the responsibility of undertaking various tasks during my Swissport training, such as Interacting with passengers:

• Handling inquiries about flight times and gate location.
• Offer solutions to complaints and direct customers to the appropriate informant.
• Ensuring a positive experience by being able to indicate those in need beforehand in a manner that projects the values of Swissport. (People, Professionalism, and Partnership)

I was also allowed to oversee cabin crew swapping/switching for The Emirates airline. Which involves the following:

• Receive the cabin crew at departures from the shuttle and ensure each member checks in their luggage under the corrected name.
• Escorting the crew members through immigration and giving the officer the General Declaration of the flight.
• Show them to the gate where the aircraft is parked and ensure they all enter.
• Take the crew members who have just landed with their general declaration form to immigration at arrivals.
• Ensure they receive their league and safely escort them to their shuttle.
• Collect the flight transcript and copies of the General Declaration and give the documents to the boarding desk.

As well as tasks like setting up the checking counters by:

• Make sure the display screen is showing the correct information.
• Filling up the machines for the boarding passes.
• Ensure each counter has enough tags for various travelling demographic groups/categories.

• Repackaged bulk donations into smaller portions for distribution
• Maintained cleanliness of volunteer center and warehouse areas
• Boxed family-sized boxes of groceries for distribution to families in need
• Assisted with stocking shelves and removing expired items
• Sorted and packaged items to be delivered to clients

• Reported damaged products or safety hazards to immediate supervisor
• Prepared inventory for shipment by attaching tags and labels
• Packed boxes and stock using organizational guidelines
• Kept up to date on safety procedures and correct lifting techniques to prevent injuries
• Counted number of boxes or units in loading docks to confirm proper completion of work orders
• Tagged and wrote identifying information on containers, boxes and cargo
• Maintained clean and well-organized kitchen areas to promote efficiency
• Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats
• Developed great team spirit with other personnel by pitching in and helping with task completion
• Peeled and cut fruit and vegetables to prepare for cooking or serving
• Maintained order and cleanliness of work areas to conform with health codes
• Transported trash to dumpster, properly disposing of expired food items