Anna Mensah
Cape Coast,Ghana
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Stadium Restaurant
08.2019 - Current
- Company Overview: A company that seeks to provide fast food to people
- Manage daily sales of the company
- A company that seeks to provide fast food to people
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Electoral Official
Electoral Commission Ghana
08.2015 - 12.2020
- Company Overview: Official electoral institution that oversees the general elections at all levels in Ghana
- Verification Officer, Ballot paper issuer
- Official electoral institution that oversees the general elections at all levels in Ghana
National Service Personnel
Youth Employment Agency
10.2018 - 08.2019
- Company Overview: A government agency that seeks to find jobs for the youth
- Monitoring and Evaluation of workers/beneficiaries
- A government agency that seeks to find jobs for the youth
Education
Bachelor degree - Educational Psychology
University of Cape Coast
03.2021
Skills
- Analytical
- Critical Thinker
- Microsoft Excel
- Task prioritization
- Team Oriented
- Customer service
- Active listening
- Data entry
- Computer proficiency
- Time management
Certification
BED. Educational Psychology
Languages
English
Native or Bilingual
Fante
Native or Bilingual
Twi
Native or Bilingual
Hobbies and Interests
- Reading
- Movie watching
- Writing
Timeline
Customer Service Representative
Stadium Restaurant
08.2019 - Current
National Service Personnel
Youth Employment Agency
10.2018 - 08.2019
Electoral Official
Electoral Commission Ghana
08.2015 - 12.2020
Bachelor degree - Educational Psychology
University of Cape Coast
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