Anna Mel
Toronto,ON
Summary
Experienced Retail General Manager, skilled in enhancing customer experience and optimizing store operations. Proven success in sales strategy development and reducing loss through effective prevention techniques. Adept at team leadership and fostering positive work environments.
Overview
11
11
years of professional experience
Work History
Retail General Manager - Asset Protection Leader
Groupe Dynamite
03.2022 - Current
- Directed daily operations to enhance store performance and customer experience.
- Developed and implemented strategic initiatives in collaboration with department heads.
- Trained and mentored staff, elevating team performance and service quality.
- Fostered positive work environment through effective communication and team-building activities.
- Provided support to subordinate managers, promoting cooperation across the organization.
- Created service and sales strategies to boost retention and increase revenue.
- Implemented visual merchandising strategies to enhance store presentation.
- Implemented loss prevention strategies to reduce theft risks in retail environment.
- Conducted regular audits to identify vulnerabilities and ensure compliance with policies.
- Trained staff on safety protocols and emergency response procedures consistently.
Retail Co-Manager
Groupe Dynamite
10.2021 - 03.2022
Retail Assistant Manager
Groupe Dynamite
03.2020 - 03.2022
Retail Supervisor
DECIEM
03.2019 - 03.2020
Retail Team Leader
The Source
03.2014 - 03.2019
Interim Store Manager
The Source
05.2017 - 09.2018
Education
Bachelor of Arts - Criminology
University of Toronto
Toronto04-2018
Skills
- Store operations management
- Visual merchandising strategies
- Loss prevention techniques
- Customer experience enhancement
- Team leadership development
- Performance analysis and metrics
- Training and coaching programs
- Staffing and recruitment
- Operations management expertise
- Employee scheduling optimization
- Staff development initiatives
Accomplishments
- Exceeded sales target by 20%
- Live to Inspire Excellence Award - GDI
- Asset Protection Leader
- Health and Safety Ambassador
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Retail General Manager - Asset Protection Leader
Groupe Dynamite
03.2022 - Current
Retail Co-Manager
Groupe Dynamite
10.2021 - 03.2022
Retail Assistant Manager
Groupe Dynamite
03.2020 - 03.2022
Retail Supervisor
DECIEM
03.2019 - 03.2020
Interim Store Manager
The Source
05.2017 - 09.2018
Retail Team Leader
The Source
03.2014 - 03.2019
Bachelor of Arts - Criminology
University of Toronto
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