Anna Medeiros B.A.
Calgary
Summary
Dynamic Administrative Assistant with a proven track record at Galea Capital, excelling in customer service and data entry. Enhanced operational efficiency through process improvements and effective communication, fostering strong relationships. Recognized for exceptional problem-solving skills and a commitment to maintaining confidentiality, and contributing to a positive workplace culture.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Galea Capital
04.2025 - Current
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Managed scheduling and calendar appointments, optimizing time management for executives and staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Client Care Representative
Telus Communications
05.1997 - 08.2023
- Delivered exceptional customer support, resolving inquiries and issues efficiently.
- Managed client accounts, ensuring accurate information and timely updates.
- Implemented process improvements, streamlining workflows for increased efficiency.
- Led team initiatives to boost client satisfaction and retention rates.
- Developed training materials, enhancing onboarding experience for new staff members.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Demonstrated unwavering commitment to protecting client privacy and maintaining the confidentiality of sensitive information.
- Adapted quickly to changing circumstances or updated processes while remaining focused on providing excellent service.
- Coordinated with other departments to resolve complex issues efficiently and effectively for clients.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Arts - English Language And Literature
University of Calgary
Calgary11-2006
Certificate - Liberal Arts And Sciences
Mount Royal University
Calgary06-2000
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Office Suite
- Dedicated team player
- Verbal communication
- Professional and mature
- Correspondence writing
- Project management
- Quality assurance
- Complex Problem-solving
Languages
English
Native or Bilingual
Spanish
Elementary
Italian
Limited Working
Timeline
Administrative Assistant
Galea Capital
04.2025 - Current
Client Care Representative
Telus Communications
05.1997 - 08.2023
Bachelor of Arts - English Language And Literature
University of Calgary
Certificate - Liberal Arts And Sciences
Mount Royal University