Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Languages
Timeline
Generic

Anna Mccann

St. Catharines,ON

Summary

Counter associate with 10+ years of experience displaying hard work and consistency in versatile environments. Strong work ethic with knowledge of counter management and organizational ergonomics. Dynamic communicator skilled at understanding customer requests, needs and interests. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Volume Counter Mail Operations Associate ( Temp)

Canada Post
09.2022 - 10.2022
  • Assist in preparing offices for a volume count
  • Count letter mail and oversized mail in letter carrier cases on a block basis and record the total.
  • Input data into provided electronic device.
  • Confirm address details


Lead Small package Sorter

UPS
11.2021 - 06.2022
  • Improved small package sorting efficiency by implementing a streamlined process and optimizing workstation organization.
  • Reduced manual handling errors through consistent use of barcode scanning technology in the sorting process.
  • Increased customer satisfaction with accurate package delivery through meticulous attention to shipping labels and routing information.
  • Maintained high levels of accuracy in package sorting through regular cross-checks and quality control measures.
  • Collaborated with team members to ensure efficient distribution of workload and timely completion of tasks.
  • Assisted in training new employees on proper sorting techniques, fostering a supportive and productive team atmosphere.
  • Contributed to warehouse inventory management by keeping track of incoming packages and reporting discrepancies promptly.
  • Enhanced workplace safety by adhering to company protocols and maintaining a clean, organized work environment.

Overnight Fulfillment Associate

Walmart
10.2018 - 08.2019
  • Improved overnight productivity by collaborating effectively with team members to complete tasks on time.
  • Expedited product availability by unloading delivery trucks and sorting items accurately for stocking.
  • Maintained an organized stockroom, facilitating easier access to products for efficient replenishment of store shelves.
  • Demonstrated attention to detail when arranging products according to planograms, ensuring accurate placement of items on shelves.
  • Utilized handheld devices for scanning merchandise barcodes, assisting in efficient inventory management practices.
  • Exhibited strong multitasking abilities-simultaneously handling various tasks such as restocking shelves, assisting customers, and monitoring inventory levels during overnight shifts.
  • Enhanced customer satisfaction by efficiently restocking shelves and organizing merchandise displays.
  • Ensured a safe working environment by adhering to established safety policies and procedures during the nighttime shift.
  • Contributed to a clean shopping environment by sweeping floors, wiping down surfaces, and disposing of trash as needed during overnight hours.

Store Associate

Zehrs
11.2017 - 03.2019
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Keyholder - Cashier/Clerk

Dollarama
05.2012 - 10.2016
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined store operations by assisting with inventory management, merchandising, and restocking.
  • Increased sales performance through effective product knowledge and targeted upselling techniques.
  • Strengthened team morale by fostering a positive work environment and offering constructive feedback.
  • Ensured store security by adhering to loss prevention policies and performing regular audits.
  • Maintained a visually appealing store by executing merchandising guidelines and updating displays regularly.
  • Assisted with staff training initiatives, ensuring new hires were well-equipped for success in their roles.
  • Managed cash register operations accurately, balancing daily transactions and making bank deposits as needed.
  • Collaborated with store management to develop strategies for improving overall store performance.
  • Supported smooth shift transitions by effectively communicating pertinent information to incoming keyholders.
  • Facilitated clear communication between staff members, fostering collaboration, and teamwork within the store environment.
  • Consistently upheld company standards for cleanliness, hygiene, safety protocols throughout the store premises.
  • Resolved customer issues professionally while maintaining composure under high-pressure situations.
  • Demonstrated leadership skills in absence of manager; supervised staff members and delegated tasks effectively.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
  • Processed cash, credit, debit, and check payments.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and mentored new employees.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Collections Agent

Sitel
07.2016 - 09.2016
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Developed expertise in multiple collections software systems for seamless transition between different clients'' needs.
  • Negotiated to collect balance in full.
  • Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
  • Achieved performance goals on consistent basis.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Counseled debtors on payment options and arranged installment agreements.
  • Processed payments and applied to customer balances.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Analyzed customer financial records to determine appropriate payment plan.

Cashier

Petro Canada
01.2013 - 09.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.

Cashier

McDonald's
01.2011 - 05.2011
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

High school -

Rideau High School
Ottawa, ON
06.2012

Skills

  • Data Documentation
  • Data Verification
  • Data Entry
  • Records Management
  • Records Review
  • Product Restocking
  • Merchandise Stocking
  • Money Handling
  • Product Inspection

Certification

Smart Serve

Additional Information

  • Currently freelancing as a Twitch moderator for Specific streamers on the platform. Providing online assistance to the streamer and the chatters, as well as providing and implementing security measures to foster a safe and comfortable environment for all.

Personal Information

Title: Customer Service

Languages

English
Native or Bilingual
French
Elementary

Timeline

Volume Counter Mail Operations Associate ( Temp)

Canada Post
09.2022 - 10.2022

Lead Small package Sorter

UPS
11.2021 - 06.2022

Overnight Fulfillment Associate

Walmart
10.2018 - 08.2019

Store Associate

Zehrs
11.2017 - 03.2019

Collections Agent

Sitel
07.2016 - 09.2016

Cashier

Petro Canada
01.2013 - 09.2013

Keyholder - Cashier/Clerk

Dollarama
05.2012 - 10.2016

Cashier

McDonald's
01.2011 - 05.2011

High school -

Rideau High School

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Anna Mccann