Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anna-Marie Wallator

Red Deer

Summary

Dynamic professional with extensive experience in project management and customer relations, notably at AAA Films and Auto. Proven track record in enhancing customer satisfaction through meticulous installations and effective communication. Skilled in power tools operation and task delegation, fostering team growth while ensuring adherence to safety protocols and quality standards.

Overview

20
20
years of professional experience

Work History

Lead Installer/ Manager

AAA Films and Auto
03.2021 - Current
  • Improved customer satisfaction by providing efficient and accurate installations.
  • Reduced installation errors, implementing thorough quality control measures.
  • Mentored junior installers, fostering a positive learning environment for skill development.
  • Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
  • Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
  • Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
  • Managed inventory effectively, maintaining adequate stock levels for ongoing projects while minimizing overstock costs.
  • Developed customized installation plans to cater to individual client needs and preferences.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Researched and implemented new technologies and equipment.
  • Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
  • Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.

Property Manager

Auto Body Services Red Deer Ltd
09.2018 - 06.2025
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.

Tint Installer/Sales Manager

Dons Windows and Doors
02.2020 - 06.2024
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Calculated materials and time needed for each job.
  • Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
  • Improved installation efficiency by streamlining processes and utilizing time-saving techniques.

Property Manager

Manor Managment
04.2006 - 07.2018
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.

Detail Specialist

MGM Ford Lincoln Sales
05.2005 - 04.2006
  • Increased customer satisfaction by providing high-quality, timely detailing services.
  • Improved overall efficiency within the team by sharing knowledge on advanced detailing techniques.
  • Streamlined operations by implementing an organized system for scheduling appointments and managing workflow.
  • Safeguarded against potential hazards within the workplace through strict adherence to safety guidelines and protocols.
  • Delivered outstanding results under pressure; consistently meeting tight deadlines without compromising quality.
  • Trained new hires on company procedures and best practices for effective detailing workmanship.

Education

Commercial Window Tint Installation

Xpel
Calgary, AB
06.2022

Paint Protection Film Installation

Xpel
Calgary, AB
02.2021

Propert Management - Real Estate

Alberta Real-estate Association
Red Deer, AB
05.2015

Real-estate

Real Estate Council of Alberta
Edmonton
03.2015

Skills

  • Power tools operation
  • A/R experience
  • Quick books experience
  • Word and excel proficient
  • Mechanical aptitude
  • Task delegation
  • System installations
  • Attention to detail
  • Customer service
  • Inventory accountability
  • Time management
  • Customer relations
  • Project management
  • Residential construction
  • Positive attitude
  • Safety procedures
  • Customer satisfaction
  • Professional appearance
  • Worksite preparation
  • Residential and commercial installations
  • Scheduling
  • Work orders
  • Company vehicle maintenance
  • Contract management
  • Coaching and mentoring
  • Code requirements

Languages

English
Native or Bilingual

Timeline

Lead Installer/ Manager

AAA Films and Auto
03.2021 - Current

Tint Installer/Sales Manager

Dons Windows and Doors
02.2020 - 06.2024

Property Manager

Auto Body Services Red Deer Ltd
09.2018 - 06.2025

Property Manager

Manor Managment
04.2006 - 07.2018

Detail Specialist

MGM Ford Lincoln Sales
05.2005 - 04.2006

Commercial Window Tint Installation

Xpel

Paint Protection Film Installation

Xpel

Propert Management - Real Estate

Alberta Real-estate Association

Real-estate

Real Estate Council of Alberta

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Anna-Marie Wallator