Summary
Overview
Work History
Education
Skills
Accomplishments
References
Hobbies and Interests
Languages
Certification
Timeline
Generic

Anna-Marie Reitz

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Store Manager

Spencer's
04.2015 - Current
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.

Assistant/Fashion Manager

Giant Tiger
01.2007 - 10.2007
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Monitored and ordered supplies and materials to keep office well stocked.

Store Manager

Claires
01.2004 - 04.2015
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

Secretarial program -

Kam Ed
Kamloops, BC

GED -

Cariboo College
Kamloops, BC

Skills

  • Shift Scheduling
  • Supply Ordering
  • Budget Administration
  • Promotional Planning
  • Retail Inventory Management
  • Talent Recruitment
  • Personnel Development
  • Revenue Generation
  • Employee Training

Accomplishments

  • Managed a store that exceeded company expectations in every category during the year.
  • Exceeded monthly store sales goals 12 months in a row.
  • Achieved the #1in Canada/#2 in the chain store ranking within 1.5 years.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

References

Tasha Stewart 1-780-832-2689 

Carrie O'Gorman 1-587-646-8766

Susann Wells 1-403-275-9294


Hobbies and Interests

My interests are my adult boys, reading and a new challenge with the opportunity for growth in whatever I choose to do.

Languages

English
Full Professional

Certification

  • Sales increases Spencer's - 2015-2023
  • ADS & UPT increases Spencer,s - 2015-2023
  • Sales increase, Claires - 2004-2015

Timeline

Store Manager

Spencer's
04.2015 - Current

Assistant/Fashion Manager

Giant Tiger
01.2007 - 10.2007

Store Manager

Claires
01.2004 - 04.2015

Secretarial program -

Kam Ed

GED -

Cariboo College

Similar Profiles

CREATE PROFILE
Anna-Marie Reitz