Summary
Overview
Work History
Skills
Languages
Timeline
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Anna-Marie Hvozdarova

Toronto,ON

Summary

Dedicated,hard working, and customer-focused hospitality host with a strong work ethic and a passion for creating exceptional guest experiences. Committed to upholding the highest standards of hospitality and contributing to a positive atmosphere for guests and team members alike.

Overview

5
5
years of professional experience

Work History

Babysitter

Martin H
07.2019 - Current
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.

Games Associate

CNE Premier Amusments
08.2022 - 09.2022
  • Increased customer satisfaction by providing friendly and knowledgeable assistance on game rules and strategies by using customer service skills.
  • Maintained a clean and organized gaming environment for optimal gameplay and customer enjoyment.
  • Collaborated with team members to plan and execute engaging gaming events, attracting new players and fostering community involvement.
  • Assisted in the development of promotional materials for upcoming games, contributing to increased sales and brand awareness.
  • Managed inventory effectively, ensuring all games and supplies were readily available for customers when needed.
  • Trained new Games Associates on company policies, procedures, and best practices for superior customer service delivery.
  • Provided comprehensive support during tournaments, overseeing registration, scorekeeping, and award distribution processes.
  • Conducted thorough research on gaming trends to inform management''s purchasing decisions, resulting in an up-to-date selection of popular games.
  • Contributed to store revenue growth by upselling related merchandise such as collectibles, accessories, and expansions packs to customers regularly purchasing games.
  • Streamlined event scheduling processes through effective organization of tournament sign-ups, reducing wait times for participants significantly.
  • Enhanced player experience by troubleshooting and resolving technical issues in a timely manner.
  • opening and closing duties regarding till count and clean up.

Seasonal Line Cook

Nutritional Wellness Co.
11.2021 - 01.2022
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Followed line of production for broth, tallow and beauty tallow products.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Followed health, safety and sanitation guidelines while preparing food products.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Skills

  • Team player mentality
  • Food safety understanding
  • Customer service expertise
  • Fast paced
  • Interactive communication skills
  • Fast learner
  • Effective Time Management
  • Exceptional communication
  • Telephone etiquette
  • Team Collaboration
  • Understanding
  • Responsible
  • Great Problem solving skills
  • Effective Multitasking
  • Problem-solving abilities
  • Warm and Friendly
  • Conflict and Complaint Resolution
  • Adaptability
  • Attention to Detail
  • Professionalism

Languages

Czech
Professional Working
Hungarian
Limited Working
French
Elementary

Timeline

Games Associate

CNE Premier Amusments
08.2022 - 09.2022

Seasonal Line Cook

Nutritional Wellness Co.
11.2021 - 01.2022

Babysitter

Martin H
07.2019 - Current

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Anna-Marie Hvozdarova