Anna-Maria Bisschops
Greater Sudbury,ON
Summary
Proven leader with extensive experience at Donovan Variety, adept in customer relations and money handling. Excelled in staff training, enhancing team motivation, and fostering customer rapport, leading to increased accuracy in financial reporting. Demonstrated exceptional ability to drive results through effective policy enforcement and workload management, ensuring top-notch service and operational excellence.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Donovan Variety
05.2012 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Cashier
A&L Convenience
07.2011 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Science - Biology
Laurentian University
Greater Sudbury, ON05.2017
Prehealth
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON2012
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Workload Management
- Customer rapport
- Compliance understanding
- Policy Enforcement
Languages
English
Timeline
Assistant Manager
Donovan Variety
05.2012 - 10.2021
Cashier
A&L Convenience
07.2011 - 09.2018
Bachelor Of Science - Biology
Laurentian University
Prehealth
Cambrian College of Applied Arts And Technology