Anna Mardian
Edmonton,AB
Summary
Energetic professional successful at motivating and building positive team dynamics. Dedicated to open, communicative culture where employees feel they can to contribute to company's success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender / Server
Olive Garden
Edmonton, AB
04.2023 - Current
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Effectively multitasked within fast-paced environment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
Supervisor
Wander Cafe
Osoyoos, BC
08.2015 - 04.2023
- Provided ongoing training to address staff needs.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed weekly inventory checks to ensure sufficient stock levels for all products.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Completed nightly cashout and balances.
Supervisor
Wander Home
Osoyoos, BC
02.2017 - 04.2023
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Identified needs of customers promptly and efficiently.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Reviewed completed work to verify consistency, quality and conformance.
Bartender
Kobau Lanes Bowling Center
Osoyoos, BC
01.2021 - 03.2023
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons.
- Balanced daily registers and generated sales reports for management.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
Bachelor of Arts - English
Thompson River University
Kamloops, BCSkills
- Supervision and Training
- Computer Savvy
- Staff Development
- Sound Judgment
- Organization
- Teamwork
- Customer Service
Certification
- CPR/AED - St. John's Ambulance
- Serving It Right - BC
- Food Safe - BC
- Pro Serve - AB
Timeline
Bartender / Server
Olive Garden
04.2023 - Current
Bartender
Kobau Lanes Bowling Center
01.2021 - 03.2023
Supervisor
Wander Home
02.2017 - 04.2023
Supervisor
Wander Cafe
08.2015 - 04.2023
Bachelor of Arts - English
Thompson River University
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