Anna Marabyan
Van Nuys
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
2001
2001
years of post-secondary education
Work History
Sales Associate
Beauty Supply
Van Nuys
06.2023 - 08.2024
- Assisted customers in selecting merchandise and provided product information.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Handled cash register transactions and processed customer payments accurately.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
Sales Associate
Macy's
Sherman Oaks
01.2022 - 05.2023
- Assisted customers in selecting merchandise and provided product information.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Handled cash register transactions and processed customer payments accurately.
- Engaged with customers to build relationships and promote loyalty programs.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
Education
Number 1
Armenia, EchSkills
- Product knowledge
- Cash register operation
- Customer assistance
- Inventory management
- Problem solving
- Attention to detail
- Retail store operations
- Exceeds sales goals
- Cash handling
- Money transfer systems
- Relationship selling
- Excellent communication skills
- Cash handling accuracy
Languages
English
Professional
Armenian
Professional
Russian
Professional
Timeline
Sales Associate
Beauty Supply
06.2023 - 08.2024
Sales Associate
Macy's
01.2022 - 05.2023
Number 1