Anna Mantzioris

• Managed a team of 15 employees including scheduling, hiring, performance reviews, and handling all employee conflicts efficiently.
• Handled the booking and overseeing of large events up to 60-80 guests
• Overseeing a very fast pace environment and dealing with customer complaints and feedback
• Handling large catering events including overseeing payment and customer relations
• Kept track of all stock and created systems to ordering efficiently
• Oversaw the hiring and training of new employees and kept long term performance levels on track
• Developed long term customer relations

Worked under a medical director to provide serves such as; Chemical peels including TCA Peels, Morpheus8 with the addition of PRP, Lumeca IPL, Laser hair removal, Microneedling and body contouring.

• Worked alongside companies such as Alumier, Skinceuticals, Inmode Aesthetics, Revanesse, Lumenis and L'Esthetics.
• Enhanced client satisfaction by providing realistic result based treatments and creating long term post care routines.
• Successfully treated a diverse range of skin conditions for all fitzpatricks, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
• Enhanced my skills through venipuncture training to provide PRP working alongside Nurses to provide enhanced treatments.
• Oversaw the booking of clients and recommending packages to best suited for them.
• Provided in depth consultation's to every client to best understand their goals.
• Provided in depth charting and client profiles to ensure every treatment is safe and on track for customer goals.

• Ran the sales floor keeping track of daily sales goals, hourly goals and coaching through employee individual sales goals. Following up with higher leadership on coaching plans and daily reports.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Exceeded personal sales goals including all KPI's. Took initiative in planning group contest to encourage store sales.
• Worked alongside store manager in the hiring process and training employees in successful strategies to meet operational and sales targets.
• Send and received store stock, conducted inventory counts and supported in store inventory audits.
• Gave exceptional customer service resulting in long term customer relations.;

• Responsible for front end management, including scheduling incoming flights, booking hotels and rental cars for guests and invoicing clients. As well as preparing invoices for fuel, hangar costs and Lav fees.
• Worked under pressure to delegate line crew members on shift to ensure all flights and customer were taken care of in a timely manner.
• Efficiently communicated with all customers through emails and phone to schedule specific requirements.
• Worked alongside accounting on inputting financial information such as flight costs, fuel costs and employee payroll.
• Assisted in larger projects such as year end files, worked daily with programs such as excel and Microsoft Word.