ANNA MALONZO
Stockton
Summary
Customer service professional with comprehensive training in customer support and problem resolution. Known for maintaining high standards and driving results through effective collaboration and adaptability to changing needs. Demonstrated expertise in conflict resolution and active listening. Seeking a role that offers opportunities for growth and further development of abilities.
Overview
8
8
years of professional experience
Work History
Technician 3
Q'Apel Medical Inc.
04.2024 - 09.2024
- Cleanroom environment
- Assembled balloon-based catheters to serve stroke patients
- Operating complex procedures using small hand tools and hot box
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Technician 3
Abbott Vascular
11.2021 - 03.2024
- Company Overview: Cleanroom environment
- Cleanroom environment
- Building catheters for non-invasive heart surgery
- Procedures include working under the microscope, operating machines for leakage test and perform quality inspection
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Tested systems, noting issues and completing preventive maintenance.
Operator
Pacira Cryotech
05.2019 - 01.2020
- Company Overview: Cleanroom environment
- Build medical device used to treat joint pain
- Assemblage consists of silica, needles, small components, and small pcb
- Use microscope daily and operate machines
- Work with tweezers, epoxy, gages, micro visions
- Program software onto small circuit boards
- Cleanroom environment
Technician Trainer
Intuitive Surgical
04.2016 - 01.2019
- Company Overview: Build robotic surgical equipment
- Build robotic surgical equipment
- Trained and certified new technicians on standard operating procedures, ensuring consistency across the team
- Perform Internal Work Audits, revise Manufacturing Process Instructions, manage projects
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
Education
Diploma -
Milpitas High School
Milpitas, CASterilization Technician Certificate -
Medtek Hayward College
Certificate - Healthcare Customer Service Paraprofessional
Futuro Health
Sacramento, CA02-2025
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Customer Interaction
- Work Planning and Prioritization
Timeline
Technician 3
Q'Apel Medical Inc.
04.2024 - 09.2024
Technician 3
Abbott Vascular
11.2021 - 03.2024
Operator
Pacira Cryotech
05.2019 - 01.2020
Technician Trainer
Intuitive Surgical
04.2016 - 01.2019
Diploma -
Milpitas High School
Sterilization Technician Certificate -
Medtek Hayward College
Certificate - Healthcare Customer Service Paraprofessional
Futuro Health
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