Anna Lynn Denysiuk
San Jose
Summary
Multilingual healthcare trainee with a solid educational foundation and proven customer service skills. Aiming for a Medical Assistant externship to leverage medical training and enhance patient communication in clinical environments. Achievements include effective classroom management and tailored support, leading to improved outcomes for diverse learners. Experienced in handling high volumes of inbound calls while ensuring customer satisfaction and fostering long-term relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Moreland School District
San Jose
10.2023 - Current
- Managed lesson delivery, student engagement, and classroom behavior
- Created a welcoming, inclusive space for diverse student populations
Front Desk Receptionist
Residence Inn by Marriott
Daytona Beach
01.2023 - 07.2023
- Scheduled guests, managed payments, and responded to inquiries
- Delivered consistent, professional service in a fast-paced environment
Customer Service Representative
Princess Cruises
Santa Clarita
11.2011 - 05.2020
- Recognized multiple times by supervisors for exceeding guest expectations
- Resolved issues quickly and built strong guest rapport
Education
Medical Assistant Program -
San Jose, CA05.2025
Master's Degree - Linguistics
V.N. Karazin Kharkiv National University
Ukraine01.2010
Skills
- Patient interaction and empathy
- Multilingual communication
- Medical terminology and documentation
- Administrative scheduling support
- Crisis management and de-escalation
- Detail-oriented organization
- Strong work ethic
- Computer literacy
- Team collaboration
- Front desk etiquette
Certification
- CPR Certification, Current
- Substitute Teaching Certification, 11/30/24
Volunteer Experience
- School Volunteer - Classroom & Student Support, Public Schools - Kharkiv, Ukraine, 03/01/21, 12/31/21, Assisted with classroom activities, student supervision, and special needs support, Helped staff coordinate health and hygiene practices during school reopening
- School Volunteer - Parent & Community Support, Florida Elementary School - Orlando, FL, 04/01/22, 09/30/22, Supported school events, translation for bilingual families, and front desk help, Recognized by school staff for reliability and kindness
Languages
- English, Fluent
- Spanish, Fluent
- Russian, Expert
- Ukrainian, Expert
Languages
English
Full Professional
Spanish
Full Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Timeline
Substitute Teacher
Moreland School District
10.2023 - Current
Front Desk Receptionist
Residence Inn by Marriott
01.2023 - 07.2023
Customer Service Representative
Princess Cruises
11.2011 - 05.2020
Medical Assistant Program -
Master's Degree - Linguistics
V.N. Karazin Kharkiv National University
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