Anna Lukacova
Maple Ridge,British Columbia
Summary
Accounting Bookkeeper | Finance Technician
Experienced professional with 6+ years in a global corporate environment, bringing extensive knowledge and expertise. Holds a bachelor's degree in business management and has successfully led and trained teams of 10+. Proficient in Google Suite, MS Word, Excel, SharePoint, PowerPoint, ERP systems, Help Desk support, ServiceNow, Workday, SAP, GLUI, SUN, QuickBooks, Lotus Notes. Skilled in financial analysis and Power BI. Familiar with Jira, Git, GitHub. Recognized for responsibility and collaborative nature. Reliable with excellent communication and organizational skills. Team player with advanced time management abilities. Fast learner with a problem-solving mindset. Detail-oriented with strong interpersonal skills. Ready to make a valuable contribution to any organization.
Overview
12
12
years of professional experience
Work History
Intake Coordinator
Shelter Movers
10.2024 - Current
- Conducting initial client assessment via phone or email, gathering essential information regarding the client's moving needs, location, preferred timelines
- Liaising with partner agencies and caseworkers to confirm client details, timelines, and specific requirements
- Working to establish a secure and respectful communication process for each client's unique situation
- Keeping clients informed throughout the intake and scheduling process, providing updates as necessary and answering any logistical questions
- Ensuring that all communications are respectful and supportive
Scheduling Coordinator
Shelter Movers
01.2024 - 09.2024
- Performed scheduling and confirming appointments and moves, ensured all parties are informed of relevant details such as time, location and agenda
- Served as the primary point of contact for scheduling inquiries and requests, responded promptly and professionally to emails and internal messages
- Collaborated closely with team members, managers, team leaders to align schedules and resolved scheduling conflicts effectively
- Created Calls To Action (CTA) in Mailchimp and informed volunteers about the details of upcoming events
iPower HD Process Senior Specialist
PricewaterhouseCoopers
10.2021 - 06.2022
- Performed Quality Assurance and software testing in UAT environment & manual testing
- Documenting and communicating usability issues and bugs to developers, investigate and assist developers in fixing issues
- Provided analytical and technical support for financial departments utilizing creative problem solving to ensure daily operational success
- Communication with users to maintain validity of data in internal systems and databases, in line with defined procedures and per agreed SLAs
- Managed data interface between accounting platform and internal systems through strong prioritization and attention to detail to optimize efficiency by 15%
iPower HD Process Specialist
PricewaterhouseCoopers
05.2019 - 09.2021
- Provided 1
- Level analytical, technical and data quality support
- Period-end activities during closing: reporting and expense transfers, overtime approvals, write off billable WIP amount, GL support
- Help desk support via ServiceNow ticket management
HR Transformation & Operation Payroll Analyst
IBM ISC
01.2018 - 08.2018
- Processed and approved journal vouchers in the ledger and stored back-up documentation
- Processed exchange rate, rounding difference, balance sheet corrections, reclass of incorrect entries, calculated accruals, deferrals
- Opened/closed balance sheet and income/expenditure accounts
- Prepared/consolidated monthly measurement process (1st level key indicators report)
- Performed balance sheet reconciliation, followed up aged variance items
- Communicated with country contacts / F&P analysts /BS analysts
HR Shared Services Senior Associate
Dell
12.2015 - 12.2017
- Global HR operation – onboarding, contracts, performance and employee appraisal
- Provided support to hiring managers and assistance with requesting IT equipment
- Day to day communication with other stakeholders: executives, suppliers, IT department, Global telecom team, onboarding team, payroll and talent acquisition
- Led projects: Video New Hire Orientation, Process documentation
- Successfully completed SBA (Site Business Academy)
HR Consultant
iKOS
01.2014 - 06.2015
- Managed onboarding, contracts, education & personal growth of employees
- Recruiting – full implementation of HR projects, coordinated employee selection process
- Reporting & HR agenda
Office Manager
KATONA Law Office
01.2013 - 09.2013
- Communicated (in person, written and by phone) with courts of law, executors, layers, notaries, other law offices, suppliers, clients, land registries and other relevant institutions
- Performed simple legal acts – wrote letters, contracts and official statements
- Prepared business plan with detailed market analysis, opportunities, marketing and financial strategy
Education
Course - Accounting
British Columbia Institute of Technology
Burnaby04-2025
Course - Professional English Language Development
British Columbia Institute of Technology (BCIT)
Burnaby, BC12.2024
Bachelor of Business Management - Economics and Business Management
University of Economics and Management
12.2015
PRINCE 2 certificate - undefined
12.2015
Skills
- Google Suite
- MS Word
- MS Excel
- SharePoint
- PowerPoint
- ERP systems
- Help Desk support
- ServiceNow
- Workday
- SAP
- GLUI
- SUN
- Quick Books
- Lotus Notes
- Financial analysis
- Power BI
- Jira
- Git
- GitHub
- Responsible
- Collaborative
- Reliable
- Excellent communication skills
- Organizational skills
- Team player
- Advanced time management skills
- Fast learner
- Problem-solving mindset
- Detail oriented
- Interpersonal skills
Timeline
Intake Coordinator
Shelter Movers
10.2024 - Current
Scheduling Coordinator
Shelter Movers
01.2024 - 09.2024
iPower HD Process Senior Specialist
PricewaterhouseCoopers
10.2021 - 06.2022
iPower HD Process Specialist
PricewaterhouseCoopers
05.2019 - 09.2021
HR Transformation & Operation Payroll Analyst
IBM ISC
01.2018 - 08.2018
HR Shared Services Senior Associate
Dell
12.2015 - 12.2017
HR Consultant
iKOS
01.2014 - 06.2015
Office Manager
KATONA Law Office
01.2013 - 09.2013
Bachelor of Business Management - Economics and Business Management
University of Economics and Management
PRINCE 2 certificate - undefined
Course - Accounting
British Columbia Institute of Technology
Course - Professional English Language Development
British Columbia Institute of Technology (BCIT)
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