Anna-Lisa Marcano

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Walmart eCOMM Customer Service

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Educated customers about billing, payment processing and support policies and procedures.

Walmart Store Customer Experience

• Filing store complaints
• Product liability claims
• Answering e-mails sent via website related to store experience

Escalation Team

• Supervisor Calls
• Assisting fellows agent with questions
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Maintained a high level of professionalism and integrity, demonstrating exceptional ethical standards both in actions and communication with customers and colleagues.
• Supported sales initiatives through cross-selling products and services when appropriate, contributing to overall revenue growth for the organization.
• Developed strong knowledge of banking regulations and compliance requirements, ensuring all transactions were completed in adherence to relevant guidelines.
• Ensured timely completion of daily reports, reconciling any discrepancies found during audits promptly and accurately.
• Reduced discrepancies in cash drawer by implementing thorough counting procedures at shift start and end.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Responded to inquiries from callers seeking information.
• Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
• Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
• Maintained detailed records of customer payments and billing adjustments.
• Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
• Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
• Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
• Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.

• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
• Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
• Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.

• Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
• Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
• Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
• Facilitated seamless transaction experiences for customers through proficient use of POS systems and prompt issue resolution.
• Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
• Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.