Anna-Lisa Barrett
Brampton,Canada
Summary
Graduate-level Criminal Justice and Public Policy professional with extensive experience in qualitative research, policy analysis, and community-based justice initiatives. Skilled in conducting ethically grounded research on gender-based violence, youth justice, and emerging technology harms, including image-based sexual exploitation and deepfakes. Proven ability to translate complex research into actionable insights through publications, conference presentations, and stakeholder engagement. Experienced public sector and customer service professional with strong communication, administrative, and training capabilities, recognized for collaboration, analytical rigor, and commitment to equity, safety, and evidence-informed practice.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Facility Operations Attendant I
City of Brampton
Brampton, Canada
01.2024 - Current
- Responded promptly to emergency situations, coordinating effectively with security personnel to ensure safety
- Ensured safety compliance and monitored facility conditions
- Conducted routine inspections and reported maintenance issues
- Supported event setups and maintained operational standards, contributing to seamless event execution
- Optimized facility layouts for events, enhancing accessibility and improving user experience
Customer Service Representative
City of Brampton
Brampton, Canada
01.2023 - Current
- Provided front-line service, resolved inquiries, and processed program registrations
- Assisted in payment processing and improved transaction accuracy
- Delivered training to new staff on customer service protocols
- Managed registration for courses and handled administrative documentation
- Implemented feedback systems to improve customer satisfaction and service delivery
- Collaborated with cross-functional teams to streamline registration processes and reduce wait times
Graduate Research Assistant
University of Guelph
01.2023 - 01.2025
- Drafted peer-reviewed publications and presented findings at academic conferences, contributing to knowledge dissemination in the field
- Conducted thematic coding and qualitative analysis for IPV-related projects using Naive
- Coordinated data collection while ensuring adherence to research integrity standards, enhancing project reliability
Re-Investigation Supervisor
Cold Case Project
01.2022 - 01.2025
- Reviewed legal evidence and coordinated with Toronto Police for case reinvestigation
- Managed documentation and ensured compliance with investigative protocols
- Supervised team of volunteers and provided training on case review procedures
Research Associate
Muslim Resource Centre
01.2023 - 01.2024
- Led culturally-informed IPV research and developed stakeholder reports
- Facilitated knowledge mobilization sessions to inform community-based interventions
- Organized focus groups and ensured ethical compliance in research
Video Exception Processor
407 ETR
01.2022 - 12.2023
- Analyzed recurring error patterns, proposing enhancements that minimized discrepancies
- Assisted in process improvement initiatives, contributing to reduced error rates
- Maintained accuracy standards while addressing customer billing inquiries
- Corrected toll transaction errors and validated billing data
- Developed training materials for new hires to ensure consistent quality standards
First-Year Experience Leader
UofGH
01.2021 - 12.2023
- Mentored new students during orientation sessions to foster belonging and support transition
- Facilitated peer engagement activities and promoted campus resources
- Organized workshops focused on academic skills and resources to boost student success and retention
- Developed resource guides to assist students in navigating academic and campus services
- Collaborated with faculty and student services to enhance orientation programming and streamline student resources
Independent Research Assistant
Salvation Army
01.2022 - 12.2022
- Investigated human trafficking in rural Ontario through interviews and data analysis, informing local policy development
- Developed survey instruments and analyzed quantitative data to enhance understanding of community needs
- Presented actionable recommendations that guided improvements in prevention strategies
Cashier
Metro Grocery
01.2019 - 12.2022
- Delivered exceptional customer service and handled cash transactions
- Trained junior staff and ensured adherence to store policies
- Managed inventory checks and supported promotional displays
- Supervised front-end operations, ensuring smooth workflow and resolving escalated issues
- Assisted with scheduling and coordinated breaks to maintain coverage during peak hours
Legal Intern
Anita Perera Law
01.2021 - 12.2021
- Researched immigration and family law cases, prepared briefs to support case arguments, and facilitated client intake process
- Drafted legal documents and communicated with clients to ensure understanding of case progress
- Organized case files and coordinated client meetings to streamline case management
Education
MA - Criminal Justice and Public Policy
University of Guelph
Guelph, ON08.2025
Honours BASc - Justice Studies, Diploma in Community and Justice Services
University of Guelph-Humber
Etobicoke, ON06.2023
Skills
- Policy Analysis
- Legal Research
- NVivo
- Academic Writing
- Public Speaking
- Youth Outreach
- Customer Service
- Facility Safety
- Data Analysis
- Conflict Resolution
- Event Coordination
- Administrative Support
- Microsoft Office Suite
- Research Ethics Compliance
Certification
- Gender-Based Analysis+ (GBA+)
- TCPS2: Research Ethics
- Ontario Human Rights: Call it Out
- Mental Health First Aid
- First Aid & CPR
- First Aid for Opioid Poisoning Emergencies
- Safeguarding Children & Youth
- Modern Slavery & Human Trafficking Response
- HIGH FIVE: Principles of Healthy Child Development
- HIGH FIVE Quest 2
- LivingWorks Start: Suicide Awareness
- Pathways to Human Rights, Equity, Diversity & Inclusion
Publications
- Barrett, A., Figliola, S., MacDiarmid, L., et al. (2022). Human Trafficking in Hotels, Motels, and Rurality: A Thematic Review.
- Barrett, A., Ramsammy, N. (2022). Multisystemic Therapy Program Report.
- Barrett, A. (2025). Examining Depictions of Image-Based Sexual Exploitation through Deepfakes: A Content Analysis of Canadian Media.
Teaching And Presentations
- Graduate Teaching Assistant, University of Guelph, 2023-2025, Delivered tutorials, graded assignments, and provided academic support for courses in law, politics, and social theory, Assisted professors in developing course materials and exams, Courses Assisted: Canadian Government and Politics, Advanced Law and Politics, Corruption, Scandal, and Political Ethics, Contemporary Social Theory, Law from a Political Science Perspective
- Presenter & Guest Lecturer, Delivered talks on deepfake abuse, youth justice, and media harms at ASC, ENGAGE, CrimSL, and Consent Action Week, Engaged in Q&A sessions and collaborated with experts on panel discussions, Guest Lectured in Courses: Youth Justice, Advanced Law and Politics, Advanced Seminar in Criminal Justice Gender, Law, and Social Change
Timeline
Facility Operations Attendant I
City of Brampton
01.2024 - Current
Customer Service Representative
City of Brampton
01.2023 - Current
Graduate Research Assistant
University of Guelph
01.2023 - 01.2025
Research Associate
Muslim Resource Centre
01.2023 - 01.2024
Re-Investigation Supervisor
Cold Case Project
01.2022 - 01.2025
Video Exception Processor
407 ETR
01.2022 - 12.2023
Independent Research Assistant
Salvation Army
01.2022 - 12.2022
First-Year Experience Leader
UofGH
01.2021 - 12.2023
Legal Intern
Anita Perera Law
01.2021 - 12.2021
Cashier
Metro Grocery
01.2019 - 12.2022
MA - Criminal Justice and Public Policy
University of Guelph
Honours BASc - Justice Studies, Diploma in Community and Justice Services
University of Guelph-Humber