Anna-linn Kisilevich
Stoughton,SK
Summary
Knowledgeable and dedicated customer service Service/Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Volunteer
Noric House (Interior Health Authority)
09.2012 - Current
Volunteer
Santa’s Anonymous
12.2010 - Current
Assistant Parade Judge (volunteer)
Vernon Winter Carnival
02.2007 - Current
Administrative Coordinator
P and P
01.2024 - 12.2024
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Implemented new scheduling system for conference rooms, eliminating double bookings and maximizing space utilization.
- Oversaw budget tracking and expense reporting, ensuring projects stayed within financial constraints.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Continuing Care Assistant
SHA
09.2015 - 06.2023
- Contributed to the development of personalized care plans tailored specifically for each individual''s needs.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Participated in staff meetings and trainings for professional development and continuous improvement of skills.
- Improved patient mobility by assisting with transfers and ambulation exercises.
- Helped patients care for themselves by teaching use of cane or walker and special utensils to eat.
- Enhanced patient comfort by providing attentive and compassionate care.
- Assisted in daily living activities for improved quality of life.
- Educated patients on self-care techniques for chronic disease management, empowering them to take charge of their health.
- Instructed family members in caring for patient by teaching appropriate ways to lift, turn and reposition patient.
- Maintained a clean and organized environment to support infection control measures.
- Collaborated with interdisciplinary teams to deliver comprehensive patient care.
- Cared for patients by changing bed linens, washing and ironing laundry and cleaning premises.
- Served as a reliable resource for families, addressing concerns and providing guidance on various aspects of care.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
- Monitored vital signs, administered medications, and maintained accurate records, ensuring patient safety.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient progress and interventions provided.
- Built strong relationships with coworkers to create an efficient care team focused on collaboration and communication.
- Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
- Supported patients during end-of-life care, ensuring dignity and comfort throughout the process.
- Assisted with therapeutic activities designed to enhance cognitive function in dementia patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Documented patient information and care activities in electronic health record.
Participant
Miss Downtown Vernon Association
08.2012 - 01.2013
- Awarded “top three talent”
- Awarded $1000 scholarship for top speech
- MC for Downtown Vernon Festival of Christmas Traditions
- Attend classes and events 3-7 times per week
- Demonstrated excellent time management skills
- Maintain a professional and poised image at all times
- Participate in public speaking, modelling, etiquette, car repair, financial awareness, community service and all other aspects
Customer Service Representative
Staples Business Depot
05.2011 - 06.2012
- Established or identified price of goods using electronic or other cash register
- Received and processed payments by cash, check, credit card and automatic debit
- Wrapped and placed purchased goods in bags
- Provided information to customers and guests
- Calculated foreign currency exchange
- Provided Excellent Customer Service to customers
Nanny, Junior Staff
Gardom Lake Bible Camp
06.2010 - 06.2012
Dance Instructor (Assistant)
Zirka Ukrainian Dancers of the Okanagan Valley
09.2009 - 06.2010
Education
Earth Quest - 61 class
Earth Quest
CCA Certificate - Continuing Care Assistant
Saskpolytech
Regina, SK12-2019
No Degree - Business
Okanagan College
Kelowna11-2013
Secondary -
Clarence Fulton Secondary School
Vernon, BC06.2013
Youth Toastmasters Program -
Toastmasters
01.2012
Skills
- Attentive
- Cheerful
- Poised
- Energetic
- Focused
- Leadership
- People-Oriented
- Dependable
- Time management
- Attention to detail
- Adaptability and flexibility
- Multitasking and organization
Certification
- WHMIS
- H2S
- First Aid
- PART
- TLR
- Shop steward Level 1 & 2 SEIU-west
Timeline
Administrative Coordinator
P and P
01.2024 - 12.2024
Continuing Care Assistant
SHA
09.2015 - 06.2023
Volunteer
Noric House (Interior Health Authority)
09.2012 - Current
Participant
Miss Downtown Vernon Association
08.2012 - 01.2013
Customer Service Representative
Staples Business Depot
05.2011 - 06.2012
Volunteer
Santa’s Anonymous
12.2010 - Current
Nanny, Junior Staff
Gardom Lake Bible Camp
06.2010 - 06.2012
Dance Instructor (Assistant)
Zirka Ukrainian Dancers of the Okanagan Valley
09.2009 - 06.2010
Assistant Parade Judge (volunteer)
Vernon Winter Carnival
02.2007 - Current
Youth Toastmasters Program -
Toastmasters
- WHMIS
- H2S
- First Aid
- PART
- TLR
- Shop steward Level 1 & 2 SEIU-west
Earth Quest - 61 class
Earth Quest
CCA Certificate - Continuing Care Assistant
Saskpolytech
No Degree - Business
Okanagan College
Secondary -
Clarence Fulton Secondary School
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