Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anna Letonja

San Jose

Summary

Dedicated Petcare Specialist at Petsmart with expertise in animal handling and client communication. Successfully increased customer satisfaction through effective education on pet health and safety. Proven ability to coordinate events and foster teamwork as a Volunteer Coordinator, enhancing community outreach and volunteer engagement. Dependable and adaptable, committed to animal welfare.


I thrive for Customer satisfaction, as I make sure that all pet parents leave with any questions unanswered. Working at petsmart has allowed to grow not only in my own field but i was given opportunities to learn many skills across the store. I've had experience in hotel and in stocking. There is always room for improvement and and new things to learn which im hoping to achieve with these new positions.


I am very open to any position, I'm flexible with my hours and can come on holidays.

Overview

3
3
years of professional experience

Work History

Petcare Specialist

Petsmart
04.2024 - Current
  • Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
  • Handled animals safely and remained calm in different situations.
  • Administered medications as prescribed to ensure the wellbeing of pets under care.
  • Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
  • Increased customer satisfaction through timely communication about their pets'' status and activities.

Volunteer Coordinator

Pawsitive Connections
11.2021 - Current
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
  • Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
  • Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
  • Encourage volunteers to go out and talk to potential adopters about current dog available.
  • Ensure all adopters have their questions answered and leave happy and satisfied

Education

High School Diploma -

De Anza College
Cupertino, CA
05-2024

Skills

  • Aquatic pet care
  • Animal handling expertise
  • Client communication
  • Stress reduction
  • Behavioral assessment
  • Reptile care
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Dependable and responsible
  • Problem-solving
  • Active listening
  • Flexible and adaptable

Languages

English
Native or Bilingual
German
Native or Bilingual
Assyrian
Native or Bilingual

Timeline

Petcare Specialist

Petsmart
04.2024 - Current

Volunteer Coordinator

Pawsitive Connections
11.2021 - Current

High School Diploma -

De Anza College
Anna Letonja