Anna-Lena C. Beaver
San Jose
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
8
8
years of professional experience
Work History
Sales Associate
Bellagio Resort & Casino
03.2023 - Current
- Maintained friendly and professional customer interactions
- Maintained quality customer service
- Assisted with room charges with bellman
- Made recommendations based on product knowledge and personal research
- Contacted front desk to authorize room charges
- Received and processed at least $1,000 of cash and credit payment for in-store and online purchases daily
Call Center Agent
Wynn Las Vegas
Las Vegas, NV
03.2023 - 03.2023
- Managed high-volume inbound calls, ensuring timely and accurate customer service.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Collaborated with team members to streamline processes and improve response times.
Internship
Lexington at Jackson Hole Hotels & Suites
12.2018 - 02.2019
- Learned Front Desk procedures such as checking guests in and out as well as making reservations and modifying existing reservations
- Assisted with payroll while in accounting
- Learned how to properly maintain and clean guestrooms while in housekeeping
Education
Bachelor of Science - Hospitality Management, Meetings and Events Management
University of Nevada, Las Vegas (UNLV)
06.2026
Acquired core requirements for transfer
West Valley Community College
01.2014
Skills
- TAM Card certification
- Nevada Health Card certification
- Fluent in German and conversational in French
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
- Cash handling
- Outgoing personality
- Flexible schedule
Languages
German
Native or Bilingual
Timeline
Call Center Agent
Wynn Las Vegas
03.2023 - 03.2023
Sales Associate
Bellagio Resort & Casino
03.2023 - Current
Internship
Lexington at Jackson Hole Hotels & Suites
12.2018 - 02.2019
Acquired core requirements for transfer
West Valley Community College
Bachelor of Science - Hospitality Management, Meetings and Events Management
University of Nevada, Las Vegas (UNLV)