Anna Lara
Lawndale
Summary
Developed skills in fast-paced insurance environment, including detailed analysis and sound decision-making. Expertise in interpreting policy terms and employing investigative techniques to assess claims accuracy. Aiming to transition into new field, leveraging transferable skills to deliver value and drive results.
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.
Personable and detail-focused individual with talent for analyzing complex information and making sound decisions. Well-versed in understanding policy terms and conditions, as well as employing investigative techniques to assess claims accuracy. Dedicated to providing fair and accurate claim resolutions to ensure customer satisfaction and company integrity.
Professional BDC Service Representative with proven track record in customer service and administrative support. Adept at leveraging communication skills, problem-solving abilities, and technical knowledge to drive positive outcomes. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Known for reliability, efficiency, and proactive approach to tasks.
Offering background in customer service and communication skills, eager to learn and develop in business development environment. Contributes solid understanding of CRM software and ability to manage customer inquiries effectively. Ready to use and develop problem-solving and organizational skills in [Desired Position] role.
Overview
9
9
years of professional experience
Work History
BDC Service Representative
Mercedes-Benz
09.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Developed extensive knowledge of products and services to better assist customers.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Set up appointments with interested customers according to schedule availability.
- Educated customers on product and service benefits, explaining features and answering questions.
Claims Adjuster
Liberty Mutual
10.2018 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Answered customer questions regarding deductibles.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
Assistant Store Manager
ECLIPSE INC
07.2016 - 10.2018
- - Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- - Maintained positive customer relationships by responding quickly to customer service inquiries
- - Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- - Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
- - Processed payments for credit and debit cards and returned proper change for cash transactions
- - Rotated merchandise and displays to feature new products and promotions
- - Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- - Added documents to file records and created new records to support filing needs
Education
HS Diploma -
Animo Leadership Charter
06.2016
Skills
- - Customer Service
- - Communication
- - Technical Support
- - Data Management
- - Transaction Handling
- - Coordination
- - Customer Satisfaction
- Goal-oriented mindset
- Strong multitasking
- Appointment scheduling
- Call center experience
- Verbal and written communication
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Decision-making
- Settlement negotiation
- Advanced oral and written communication skills
Languages
Bilingual
English/Spanish
Timeline
BDC Service Representative
Mercedes-Benz
09.2024 - Current
Claims Adjuster
Liberty Mutual
10.2018 - Current
Assistant Store Manager
ECLIPSE INC
07.2016 - 10.2018
HS Diploma -
Animo Leadership Charter
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