Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Anna Lara

Lawndale

Summary

Customer-oriented and detail-focused professional seeking a position in the automotive industry. Offering expertise in addressing customer concerns, providing technical support, accurately recording data, coordinating vehicle details and deliveries, and ensuring customer satisfaction. Strong communication skills and a commitment to delivering exceptional service.

Offering background in customer service and communication skills, eager to learn and develop in business development environment. Contributes solid understanding of CRM software and ability to manage customer inquiries effectively. Ready to use and develop problem-solving and organizational skills in Account payable role.

Professional in customer service and client relations, bringing wealth of experience in managing customer inquiries and resolving concerns efficiently. Known for strong focus on team collaboration and delivering results, with ability to adapt to changing needs. Skills include effective communication, problem-solving, and time management, coupled with proactive and reliable work ethic.

Qualified Night Auditor with excellent knowledge of financial reporting and analysis and training in Excel. Fantastic mathematical skills with proven history of accuracy. Trained in financial tasks, quick learning and highly professional.

Resourceful Accounts Payable Clerk known for excellent account management and time management skills. Expert in CDK use and ledger verification with great customer service skills. Meticulous and enterprising worker dedicated to excellence.

Overview

8
8
years of professional experience

Work History

BDC Service Representative

Mercedes-Benz
09.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
  • Reduced no-show rates by diligently confirming appointments via phone or email reminders.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Developed extensive knowledge of products and services to better assist customers.
  • Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Set up appointments with interested customers according to schedule availability.
  • Educated customers on product and service benefits, explaining features and answering questions.

Business Office Associate

CARMAX INC
10.2018 - Current
  • - Answered phone calls, emails, and drive-ins, addressing customer concerns with a high level of response and attention
  • - Returned missed phone calls and emails ensuring prompt and efficient communication
  • - Determined if technical solutions could be resolved over the phone, escalating complex issues to the Shop Foreman or Service Manager for immediate attention
  • - Accurately recorded issues and data into the Dealer Management System, paying close attention to detail and ensuring data integrity
  • - Conducted transactions with the system, walking customers through corrections and providing comprehensive summaries of the process
  • - Communicated estimated completion times, provided regular updates, and followed through on each customer vehicle, ensuring transparency and customer satisfaction
  • - Coordinated the detail of every vehicle prior to delivery, ensuring cleanliness and readiness for the customer
  • - Coordinated delivery times or pick-ups with each customer, ensuring a smooth and convenient experience
  • - Follow up with customers on services provided, ensuring their satisfaction with the work performed and addressing any additional concerns

Assistant Store Manager

ECLIPSE INC
07.2016 - 10.2018
  • - Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • - Maintained positive customer relationships by responding quickly to customer service inquiries
  • - Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • - Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
  • - Processed payments for credit and debit cards and returned proper change for cash transactions
  • - Rotated merchandise and displays to feature new products and promotions
  • - Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • - Added documents to file records and created new records to support filing needs

Education

HS Diploma -

Animo Leadership Charter
Inglewood, CA
06.2016

Skills

  • - Customer Service
  • - Communication
  • - Technical Support
  • - Data Management
  • - Transaction Handling
  • - Coordination
  • - Customer Satisfaction
  • Goal-oriented mindset
  • Strong multitasking
  • Appointment scheduling
  • Call center experience
  • Verbal and written communication

LANGUAGES

Bilingual
English/Spanish

Timeline

BDC Service Representative

Mercedes-Benz
09.2024 - Current

Business Office Associate

CARMAX INC
10.2018 - Current

Assistant Store Manager

ECLIPSE INC
07.2016 - 10.2018

HS Diploma -

Animo Leadership Charter
Anna Lara