Anna Lal
Calgary,Canada
Summary
I’m Anna, a dedicated and goal-oriented professional eager to contribute my skills to a dynamic and growth-focused organization. With a strong passion for customer service, I aim to create positive experiences and maintain smooth operations, all while ensuring guests feel welcomed and valued.
My approach is rooted in hard work, adaptability, and collaboration, whether I’m working independently or as part of a team. I bring a resourceful mindset to problem-solving and am always looking for ways to improve efficiency and achieve business objectives. Driven by results and motivated by growth, I am excited to help elevate both customer satisfaction and overall business performance.
Overview
4
4
years of professional experience
Work History
Sales Associate
Oksana's Special Events
02.2024 - 01.2025
- In my previous role, I worked closely with private clients to assist them in selecting the perfect attire for significant events such as weddings and graduations. By understanding their individual preferences and needs, I provided personalized guidance and recommendations, ensuring a seamless and enjoyable shopping experience. My focus was on delivering exceptional customer service, helping clients feel confident and comfortable in their choices for these memorable occasions.
- Built relationships with customers to encourage repeat business.
- In my previous roles, I have demonstrated strong attention to detail by repairing and maintaining high-quality garments. I have experience sewing ripped dresses, reattaching buttons, and steaming pieces to ensure they are in pristine condition. My expertise in garment care helps preserve the integrity of each item, ensuring that clients receive them looking their best.
- I consistently ensured that dresses and accessories used by clients were neatly put away and made it a priority to assist my coworkers with cleaning their stations, fostering a team-oriented environment focused on delivering excellent client care.
Spa Receptionist
Exige Medi Spa
09.2023 - 12.2023
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
Server / Hostess / Kitchen Aid
IHOP
04.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Associate
Ardene
10.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
DIPLOMA -
Lester B. Pearson High School
01.2006
Skills
- Customer Service
- Team Member
- Patience
- Compassion
- Adaptability
- Cashiering
- Cleaning Experience
- Time Management
- Positive Attitude
- Neat and organized
- Quick witted
Timeline
Sales Associate
Oksana's Special Events
02.2024 - 01.2025
Spa Receptionist
Exige Medi Spa
09.2023 - 12.2023
Server / Hostess / Kitchen Aid
IHOP
04.2021 - 08.2023
Sales Associate
Ardene
10.2020 - 05.2021
DIPLOMA -
Lester B. Pearson High School
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