Anna Labrecque
Summary
Professional and experienced Receptionist/Administrative Assistant. Excellent interpersonal skills and friendly outgoing personality. Driven to delivery outstanding customer service according to company policies and procedures Over 8 years of experience working in administration and customer industry. Able to learn new computer programs, several years working in a busy office environment.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Avia Employment Services Work BC
2016.01 - 2017.12
- Reviewing and preparing government files for closure, reports to ESC manager, organizing files, data entry and labeling
- Assisting clients in wait area and helping with client flow, preparing copies and handouts of workshop material, providing back up support for other administrative staff when needed, printing., signing, copying and filling interpreter sign-in sheets
- Directing clients to the classrooms, resource center and workshop facilities.
Client Care Coordinator/MOA
Spa Tru Clinics
2018.01 - Current
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Order office supplies, opening and closing the establishment, cash reconciliation, promote the Spa’s services and dermasthetic products, providing guest with the facility information and recommendation of services, greeting visitors, maintaining professional presence at the front desk and calmness, relaxation atmosphere
- Preparing client files.
- Answered customer questions via telephone, email and live chat services.
Receptionist/Office Assistant
Women’s Clinic Pro
2017.01 - 2018.01
- Performed day to day all administrative duties including accommodated emergency cases with daily schedule, book patient referrals/ consolations
- Book hospital procedures, ordering office supplies, book appointments to specialists, correspond with lawyers and WCB, ICBC cases
- Calling patients to informed about their appointments and results.
Medical Office Assistant
The Good Samaritan Clinic
2011.01 - 2013.01
- Administrated the flow of paperwork, correspondence and appointments, patient acre and Electronic Medical Record, processed outgoing referrals, books new and follow up appointments, provides confirmation calls to patients as required, faxes referrals to specialists and hospitals, scans and links patient documents in Med EMR, managed transportation of the medical specimens to lab on daily basis, managed and ordered inventory of medical supplies and vaccinations, sterilizing medical instruments
- Informed patients about their surgeries and specialist appointments.
Beauty Expert
Hudson Bay Company
2021.10 - 2023.08
- Identified client needs and recommended products based on preferences and requirements.
- Maintained counter and display areas for cleanliness and organization.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Recorded notes for future reference about customer preferences and services delivered.
Education
Esthetic Certificate - Facials & Chemical Peels/ Coolscoupting Tech.
Eternal Beauty Institute
Calgary, AB2023
Interior Designer - Interior Design
Interior Design Institute IDI
Vancouver, BC2019
MOA With Unit Clerk Speciality - Medical
Specialty Academy of Learning College
Calgary, AB2007
Bachelor of Arts (B.A) -
Academy of Fine Arts
2000
Skills
- Microsoft Word, Google Mail
- Filing
- Communication skills
- EMR
- Data Entry
- Good Telephone Etiquette
- Organizational Skills
- Customer Relations
Languages
Polish
Professional Working
English
Professional Working
Timeline
Beauty Expert
Hudson Bay Company
2021.10 - 2023.08
Client Care Coordinator/MOA
Spa Tru Clinics
2018.01 - Current
Receptionist/Office Assistant
Women’s Clinic Pro
2017.01 - 2018.01
Administrative Assistant
Avia Employment Services Work BC
2016.01 - 2017.12
Medical Office Assistant
The Good Samaritan Clinic
2011.01 - 2013.01
Esthetic Certificate - Facials & Chemical Peels/ Coolscoupting Tech.
Eternal Beauty Institute
Interior Designer - Interior Design
Interior Design Institute IDI
MOA With Unit Clerk Speciality - Medical
Specialty Academy of Learning College
Bachelor of Arts (B.A) -
Academy of Fine Arts
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