Anna Kwok
Vancouver,BC
Summary
Seasoned Chief Administrative Officer with a proven track record at Corporate Medical Group, adept in provincial billing and implementing new payment models. Excelled in organizational leadership and advanced electronic medical records management. Demonstrated expertise in enhancing operational efficiency and spearheading significant process improvements. Renowned for exemplary people management and a strategic approach to problem-solving.
Overview
15
15
years of professional experience
Work History
CHIEF ADMINISTRATIVE OFFICER
Corporate Medical Group
Vancouver, BC
07.2023 - Current
- Assist the CEO in managing his clinic and personal schedule
- Responsible for medical provincial billing in BC, SK and AB
- Responsible for record keeping and issuing private billing, remittances and expenses
- Help implement and stay up to date with the new LFP payment model in BC
- Responsible for WCB billing in BC, SK and AB
- Establish procedures for document control and records retention to ensure compliance with regulatory standard
- Provide oversight of administrative operations, including human resources, facilities management, vendor relations, IT systems and security
- Coordinate meetings with senior executives to discuss policy changes or improvements
- Monitor daily workflow and provided guidance where necessary.
- Provide reports and updates to the CEO on administrative matters
- Serve as a liaison between the CEO, medical offices and various company project health safety managers
- Evaluate and improve administrative processes for improved efficiency and effectiveness
CLINIC MANAGER / PHYSICIAN ASSISTANT
Metro Cardiology Services Ltd.
05.2021 - 07.2022
- Assist the Director in managing the clinic
- Staff scheduling, clinic billing and bi-weekly payroll
- Oversee the day-to-day operations of the office, ensuring a productive and efficient work environment
- Initiate and change the office from paper charts to EMR
- Responsible for onboarding new employees
- Create office and staff policies
- Responsible for the scheduling of maintenance/repair for pertinent office equipment
- Organize meeting agenda and minutes
- Assist in accounting with reconciliation of credit card statements, processing invoices, and expense reports
- Handle patient feedback and resolve any complaints or concerns
- Manage the physicians calendars, expenditures and travel requirements.
MEDICAL OFFICE ASSISTANT / OPHTHALMIC TECHNICIAN
Dr. Femida Kherani Professional Corp.
06.2017 - 04.2021
- Administrative duties including scheduling and billing
- Make appointments with drug representatives to ensure clinics are fully supplied
- Conduct OCT scans, visual fields and auto refractions
- Administer eye drops, measure eye pressure and check visual acuity
- Record patient medical history, medications and demographics into EMR
- Autoclave, clean and prepare clinical and surgical tools.
MEDICAL OFFICE ASSISTANT / OPHTHALMIC TECHNICIAN
Dr. Lica Chui MD Inc. and Dr. Farzin Forooghian
07.2015 - 05.2017
MEDICAL OFFICE ASSISTANT / OPHTHALMIC TECHNICIAN
South Okanagan Eye Surgeons
06.2014 - 01.2015
MEDICAL OFFICE ASSISTANT / OPHTHALMIC TECHNICIAN
Dr. Lica Chui MD Inc.
07.2009 - 06.2014
Education
SECONDARY SCHOOL DIPLOMA -
Killarney Secondary School
01.2001
Skills
- MS Office & G-Suite
- Advanced Electronic medical records
- Billing
- Scheduling
- Word per minute: 80
- Video Conferencing
- Class 5 Drivers License
- Time management
- People management
- Meeting facilitation
- Problem-solving aptitude
- Task Prioritization
- Organizational Leadership
- Organizational Skills
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
CHIEF ADMINISTRATIVE OFFICER
Corporate Medical Group
07.2023 - Current
CLINIC MANAGER / PHYSICIAN ASSISTANT
Metro Cardiology Services Ltd.
05.2021 - 07.2022
MEDICAL OFFICE ASSISTANT / OPHTHALMIC TECHNICIAN
Dr. Femida Kherani Professional Corp.
06.2017 - 04.2021
MEDICAL OFFICE ASSISTANT / OPHTHALMIC TECHNICIAN
Dr. Lica Chui MD Inc. and Dr. Farzin Forooghian
07.2015 - 05.2017
MEDICAL OFFICE ASSISTANT / OPHTHALMIC TECHNICIAN
South Okanagan Eye Surgeons
06.2014 - 01.2015
MEDICAL OFFICE ASSISTANT / OPHTHALMIC TECHNICIAN
Dr. Lica Chui MD Inc.
07.2009 - 06.2014
SECONDARY SCHOOL DIPLOMA -
Killarney Secondary School