Anna Kurochka
Brampton,ON
Summary
Passionate, motivated and highly accomplished Administrative Assistant/Project Coordinator, with solid skills in coordinating travel arrangements, managing calendar, scheduling, helping, directing, planning, organizing and coordinating events, to ensure smooth operations. Highly motivated, recognized as an intuitive problem solver who anticipates needs and implements solutions which offset potential problems. Accustomed to working in fast-paced environments while upholding the highest levels of service. Looking for any type of administrative or customer support job
Overview
1
1
year of professional experience
Work History
Information and Referral Specialist
CUIAS Airport Reception Toronto
12.2022 - Current
- Assist Ukrainian newcomers with their settlement process in Canada by guiding accommodation and initial steps in Canada
- Respond to inquiries and provide support to newcomers through phone calls and in-person meetings
- Maintain accurate records of all inquiries and services provided to clients
- Collaborate with other agencies and organizations to provide additional support and resources to clients
- maintain confidentiality and ethical standards in all aspects of the job
- Demonstrate cultural sensitivity and awareness in interactions with clients from diverse backgrounds
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
Dental Assistant
Silvercreek Dental
09.2022 - 03.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Prepared patient x-rays and images for dentist review.
- Performed various administrative tasks by filing, copying and faxing documents.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
M.D. - Dentistry
Bogomolets National Medical University
Kyiv, Ukraine06.2018
Skills
- Customer Experience
- Customer Needs Assessments
- Customer Relationship Management
- Organization and Time Management
- Conflict resolution Techniques
- Organization skills
- Receptionist Duties
- Microsoft Excel
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Full Professional
Timeline
Information and Referral Specialist
CUIAS Airport Reception Toronto
12.2022 - Current
Dental Assistant
Silvercreek Dental
09.2022 - 03.2023
M.D. - Dentistry
Bogomolets National Medical University
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