Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Kuczera

Tofino,BC

Summary

Experienced Server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Reservation Agent

Tofino Resort and Marina
Tofino , BC
08.2024 - Current
  • Relayed information on availability, pricing and discounts to customers.
  • Ensured all reservations were properly documented in the system.

Server

Long Beach Lodge
Tofino, BC
11.2023 - 07.2024
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Event Administrator

Tofino Resort and Marina
Tofino, BC
01.2023 - 10.2023
  • Conferred with customers to gather event requirements and explore opportunities.
  • Created program activities, agendas and budgets based on client requirements.
  • Applied industry knowledge and personal expertise to customize events to specific standards.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
  • Experience with property management software, Excel, Microsoft SharePoint, booking and ticketing software, collaborative event management software, Microsoft Office.

Server Shift Leader/Bartender

Bravo Ragazzi
West Kelowna, BC
03.2022 - 10.2022
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained thorough knowledge of menu to describe dining options.
  • Managed opening and closing duties to facilitate restaurant operations.

Owner/Operator

Lemon Clean Tofino
Tofino, BC
02.2017 - 10.2021
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Trained staff on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Supervised performance of workers with goals of improving productivity and efficiency.
  • Secured long-term accounts, and grew networked connections in a small town setting.
  • Started as self employed cleaning service and grew Lemon Clean into a Cleaning/Property management with multiple staff and staff accommodation, specializing in the tourist AirBnB market.

Work and Travel

International
Canada, Australia, USA And Mexico
12.2014 - 08.2016
  • Traveled Australia, Canada, USA and Mexico on work and travel Visa's.
  • Navigated different government regulations and forms regarding visa's.
  • Helped fellow travelers navigate difficulties with different Visa requirements.
  • Planned, budgetted and completed a 35,000 KM road trip thru Mexico navigating around certain areas due to safety concerns.

Freelance Event Organizer

Self employed
, Germany
01.2012 - 11.2014
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Maintained close communication with clients to mitigate service issues.
  • Selected décor and event materials fitting clients' requests and vision.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Assisted in translation for clients.
  • ProWein; Düsseldorf; International Trade Fair - Wine and Spirits
  • A&B Events: DTM-Rennen; Hockenheimring Baden-Wuettemberg
  • MEO John GmbH: International Trade Fair for Plastics and Rubber; Düsseldorf
  • MEO John GmbH A+A - Safety, Security and Health at Work, International Trade Fair with Congress; Düsseldorf
  • MEO John GmbH: Agritechnica - The world's leading international exhibition for agricultural machinery and equipment; Hannover

Restaurant Manager

Mokka GmbH und Co. KG
Munchengladbach, Germany
08.2002 - 11.2014
  • Started as a server and was promoted to Restaurant Manager.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Performed opening and closing procedures each day.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Education

Bachelor of Arts in Cultural And Social Anthropology -

University of Cologne
Cologne Germany
03.2014

Bachelor Degree of Slavic Studies -

University of Cologne
Cologne
03.2014

Skills

  • Positive and professional
  • Public interaction
  • Company culture and values
  • Team oversight
  • Flexible
  • Working collaboratively
  • Problem anticipation and resolution
  • Fluent in Polish (native tongue)
  • Fluent in German (15 years living in Germany)
  • Fluent in English (Lived in English speaking countries since Dec 2014)
  • Intermediate Swedish
  • Intermediate Slovakian

Certification

  • Serving it Right

Timeline

Reservation Agent

Tofino Resort and Marina
08.2024 - Current

Server

Long Beach Lodge
11.2023 - 07.2024

Event Administrator

Tofino Resort and Marina
01.2023 - 10.2023

Server Shift Leader/Bartender

Bravo Ragazzi
03.2022 - 10.2022

Owner/Operator

Lemon Clean Tofino
02.2017 - 10.2021

Work and Travel

International
12.2014 - 08.2016

Freelance Event Organizer

Self employed
01.2012 - 11.2014

Restaurant Manager

Mokka GmbH und Co. KG
08.2002 - 11.2014

Bachelor of Arts in Cultural And Social Anthropology -

University of Cologne

Bachelor Degree of Slavic Studies -

University of Cologne

Similar Profiles

CREATE PROFILE
Anna Kuczera