Anna Kreowski
San Luis Obispo,CA
Summary
Proven leader with a track record of enhancing team collaboration and customer satisfaction at Dolphin Bay Resort and Spa. Expert in relationship management and quality control, excel in creating positive environments and streamlining operations. Strong work ethic and exceptional customer service skills have significantly boosted team morale and performance. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Baseball.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server, Expo, Host
Dolphin Bay Resort and Spa
05.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Lead Lifeguard
Cuesta College
08.2021 - 11.2023
- Ensured swimmer safety by diligently monitoring pool activities and enforcing rules.
- Streamlined communication between lifeguard team members and management, facilitating a smoother operation of the facility.
- Prevented accidents through proactive lifeguarding practices and maintaining a watchful eye on swimmers.
- Collaborated with fellow lifeguards to ensure seamless shift transitions and consistent coverage throughout operation hours.
- Mentored junior team members by sharing knowledge about rescue techniques thus increasing overall staff competency.
Director of Operations
San Luis Obispo Blues
03.2022 - 08.2023
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations for future seasons.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Worked seamlessly between coaches, players, and directors to maintain fan and player satisfaction.
- Organized all of pre game and after game responsibility.
- Guided staff and lead our team to fulfill fan satisfaction
- Troubleshot various issues that arose during games and practices, implementing quick solutions to prevent delays in gameplay.
- Elevated fan experience by providing a safe, comfortable, and visually appealing venue for baseball games and events.
- Reduced injury occurrences by promptly addressing any hazards or issues on the playing surface.
- Streamlined communication between grounds crew members during high-pressure situations to ensure timely task completion.
- Assisted with the planning and execution of special events, such as opening day ceremonies or community outreach initiatives.
- Provided exceptional customer service when interacting with players, coaches, parents, spectators, officials at all times.
Education
Bachelor of Science - Sports Performance Psychology
California Baptist University
Riverside, CA2024
Associate of Arts - Psychology
Cuesta College
San Luis Obispo, CA05.2023
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Quality Control
- Performance Improvement
- Relationship Management
Accomplishments
- WoHeLo Recipient (CampFire)
- Supervised team of 30 staff members
- Represented Cuesta College at State
- Ranked first in the state in water polo for number of goals scored in the CCCAA.
- Two time all-american
- Hold the record for most goals scored in a season for Men and Women
- Record for most goals scored in a game (Cuesta College)
- Only athlete of the year nominee who received two nominations for different sports
Certification
- Food & Beverage Handling
Timeline
Director of Operations
San Luis Obispo Blues
03.2022 - 08.2023
Lead Lifeguard
Cuesta College
08.2021 - 11.2023
Server, Expo, Host
Dolphin Bay Resort and Spa
05.2020 - Current
Bachelor of Science - Sports Performance Psychology
California Baptist University
Associate of Arts - Psychology
Cuesta College
High School Diploma -
Arroyo Grande High School
- Food & Beverage Handling
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